Sales Management

Glenn R. Brown...

*** ********** *** ** • Lilburn, GA 30047-2670 • H: 770-***-**** begin_of_the_skype_highlighting 770-***-**** end_of_the_skype_highlighting begin_of_the_skype_highlighting 770-***-**** end_of_the_skype_highlighting begin_of_the_skype_highlighting 770-***-**** end_of_the_skype_highlighting • C: 404-***-**** • ***********@*******.***

http://www.linkedin.com/in/glennraybrown

Technology Executive who combines big-picture thinking with finely focused solutions that deliver revenue, cost savings and organizational competitiveness for Fortune 50 –2000 companies. Expert at complex security, network, wireless, data center design, voice and implementation issues in enterprise, commercial, telecommunications, financial, manufacturing, medical and retail sectors. Exceptional engineering team-building and leadership skills. Brings best-practices culled from wide range of technology environments, with career-long perspective on facilitating corporate goals through identifying root cause issues and addressing with best technology solutions.

“A passionate leader who works with his team and customers to deliver only the best … dedicated and focused on delivering quality and value-added services without compromising his integrity."

– Dale Hamilton, Director of Professional Services, Softchoice Corporation

“Standout technology executive. His knowledge, expertise and track record are amazing.”

– Andrew Kramer, VP Sales & Marketing, PerformanceIT, Inc.

“Understands business and what it takes to support commercialized technology and introducing the right technologies to sustain competitiveness and enable growth … an excellent steward of business matters.”

– Rich Dunlap, Systems Manager, Mesne Management Corporation

Seeking to assist high potential businesses build teams of excellence, identify and overcome roadblocks, and create solutions that improve sales, increase revenue, boost profit and enhance through-put.

Competencies that Fuel IT Excellence

Strategic/Tactical Planning

P&L Accountability

Budget Planning/Administration

Program/Project Management

Global Enterprise Management

Data Center Development and Management

Product/Services Development

Business Process Improvements

Best Practices/Benchmarking

Professional Services

Pre/Post Sales/Marketing

Customer Relationship Management

Vendor Management/Negotiations

Talent Acquisition, Leadership and Mentoring

Delivering Best-of-Breed IT Solutions for Profitability,

Operational Efficiency and Competitive Advantage

Technology Management: The Russell Corporation, a $2.5B global sportswear manufacturer, was facing Sarbanes-Oxley compliance, cost control and operational issues due to outdated technology and inefficient network infrastructure.

Changed mindset of leadership to embrace next generation technology and led reengineering of IT department.

Saved $3.6M and resolved Sarbanes-Oxley concerns by redesigning WAN, preparing network for IP voice, video and global ERP rollout, brought web services/eCommerce capabilities in-house, renegotiated carrier contracts, implemented $10M ERP system and enabled global JIT inventory.

Professional Services Management: Softchoice Inc. was seeking to strengthen service delivery, improve revenues and expand differentiated product offerings.

More than tripled revenues, growing product sales, service and maintenance contracts from $11M to $39M in two years by reengineering professional services department into five practices/specialties and training and incentivizing staff.

Resurrected Canadian network, security and data center practice, grew product sales and services to $6.5 million in first 6 months, 5% ahead of target.

Improved customer network performance 60% and achieved 99% employee retention rate.

Strategic Problem Solving: e-Delta.com was seeking to capitalize on market’s lack of Tier 1 data center space.

Spearheaded the building design, data center floor configuration, networking, physical security, power design, network operation selection and fault tolerance for $88M, state-of-the-art 376,000 sq. ft. collocation center with 167,000 sq. ft. of raised flooring.

First collocation center to offer 100% up-time.

Opened phase one in four months and completed total build in less than one year.

Technology Leadership, Program Management and

Business Process Redesign for Enabling Corporate Success

GLENN R. BROWN, Atlanta, GA – Provide technology consulting services to Atlanta area companies.

TECHNOLOGY CONSULTANT 2004 – 2005, 2009 – present

Managed technology services and provided professional services, networking and communications consulting to mid-to-large sized companies across the business spectrum. Client engagements included:

Chief Technology Officer/Director of Technology, Russell Corporation: Managed $100M budget and 110 employees to position company for growth through large scale technology changes.

Senior Lead Consultant, Manheim Auctions: Managed relocation and redesign of $10M data center within seven months, 15 days ahead of schedule. Generated $2.3M+ in annual savings and reduced cost-per-MB for Internet bandwidth from $225K to $28K monthly by designing dark fiber network.

Consultant, TSYS: Positioned corporate division as wholesale carrier, saved $500K and increased speed 600% by providing detailed technical and financial plan to reduce wide area connectivity and consolidating voice, video and data networks.

SOFTCHOICE, INC. (formerly Optimus Solutions), Norcross, GA – Systems integrator providing businesses with consulting services and hardware and software solutions. Generates $2.5B annual revenue and employs 900.

DIRECTOR OF CISCO SERVICES, NORTH AMERICA 2005 – 2009

Managed multiple projects for clients across U.S. and Canada, including capital and expense, network design and reengineering, security design and reengineering, data center design and equipment implementation. Prepared and maintained budgets, coordinated engineers’ activities and schedules, and supervised 20 direct employees and 100+ indirect employees.

Delivered an estimated $7M increase in profits by attaining Cisco Gold partner status with specializations in advanced unified communication, advanced security, advanced routing and switching, advanced data center networking infrastructure and advanced Wireless LAN.

MARIETTA STREET PARTNERS (dba 56 Marietta), Atlanta, GA – Telecommunications/data grade facility comprised of enterprise customers, CLECs, ISPs and ASPs, which include over 250 telecommunication related companies and 65+ carriers.

CHIEF TECHNOLOGY OFFICER 2003 – 2004

Formulated new business offerings to diversify and grow business while providing customers highly reduced telecom costs. Coordinated engineering of new build-outs, negotiated contracts, and managed marketing initiatives and outsourced marketing providers. Provided complete solutions to new and existing customers for all remote, smart hands and monitoring needs.

Instrumental in positioning company for $52.5M sale by increasing occupancy 10% and boosting pre- and post-sales revenue 63% through highly targeted marketing programs.

Oversaw creation of two new business offerings, with one reaching 40% of capacity in less than six months, and the other exceeding estimated capacity by more than 300%.

E^DELTACOM, Suwanee, GA – The collocation and managed services division of ITC^DeltaCom, Inc. that was built through several spin-offs and acquisitions, including Bay Data Consultants and Universal Data Consultants.

DIRECTOR OF ENTERPRISE NETWORKING GROUP, E^DELTACOM 2000 – 2003

Directed Cisco/Networking division and construction of world-class data center.

Catapulted revenue 300% in three years by managing vendor relationships and contracts and evaluating and selecting new products and services.

Generated $15.5M average in Cisco Systems sales support revenue with additional $45K per month in engineering services revenue.

DIRECTOR OF ENTERPRISE NETWORKING GROUP, BAY DATA CONSULTANTS 1997 – 2000

Directed professional services organization, $6M budget and 48 consultants providing network management and storage and security solutions to clients within medical, financial, enterprise and manufacturing arenas.

Spearheaded maintenance contracts division.

Contributed $48M in revenue in three years and generated an additional $1M in agent fees.

MANAGER OF NETWORK ENGINEERING, UNIVERSAL DATA CONSULTANTS 1996 – 1997

Reestablished professional services business group following mass exodus of network staff due to impending sale of division to GE. Recruited and trained senior network engineers with 10 of 12 achieving CCIE status in first year. Managed networking, network operating systems, mid-range computing practice, security, consulting, pre/post sales and delivery support for five-state region.

Set up and initiated carrier relations with AT&T, Sprint, ICI and MCI.

Increased revenue from $350K to $20M in product sales, $2.1M in engineering/professional services revenue and $720K in agent fees.

MCI, Atlanta, GA – Provider of voice and data solutions for U.S.-based operation employing 54,000.

SENIOR NETWORK ENGINEER 1994 – 1996

Oversaw network generating $29B in business class revenue and directed staff of 15 engineers.

Designed one of the first fault tolerant backbones spanning U.S. with five nines uptime.

Reduced network cost 40%; quadrupled speed of end-user to network response, improved customer satisfaction, and took scalable network to 12 times capacity.

Committed to Industry and Profession

Affiliations:

Kettering Executive Network-KEN

Atlanta Telecom Professionals

The Atlanta CxO Group

Publishing Credits:

“Frame Relay in an IBM Environment,” Data Communication Management

“Moving from Mainframes to Minicomputers to Local Area Networks,” Business Communications Review

Presentations:

Presenter, “WANS: Advanced Engineering,” Networld

“This Old WAN,” training video for University of Colorado-Boulder

Education

Computer Technology and Accounting, DeVry Technical School – Atlanta, GA

Computer Technology, DeKalb Community College – Atlanta, GA

Business Studies, Oglethorpe University – Atlanta, GA

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