Customer Service Sales
Resume:
Larry Traywick
Star, Idaho 83669
*************@*****.***
HIGHLY MOTIVATED OPERATIONS PROFESSIONAL
with over 20 years experience maximizing profits, managing expenses, providing accountability, developing strong teams emphasizing personnel management, performance analysis and performance management, while improving operations and achieving financial commitments in both Retail and Restaurant settings.
Skills
Operations Management Interpersonal Skills Customer Service Team Building
Financial Management Organizational Skills Results Oriented Communication Skills
Increasing Profits Performance Management Critical Thinking Customer Service
Conflict Management Problem Solving Decision making Expense Control
SUMMARY OF CAREER ACCOMPLISHMENTS
Used succession planning to identify management needs
Implemented new strategy to reduce losses in newly acquired Region
Devised a plan to ensure seamless transition for new management in a problem facility
Instrumental in saving the Company thousands of dollars as a result of a critical additive spill
Implemented a preventative maintenance plan to service entire Region
Supervised the roll out of new Corp Marketing Plan
Directed training to ensure customer service excellence as a daily priority
Implemented HR performance management and analysis along with management development programs to ensure training initiatives were met
Professional Skills Demonstrated
• Developed and initiated interview process to match requirements with candidate skills
• Created and executed Management Development Plan, training schedule, and budget for training
• Analyzed level of success for new managers taking over problem facilities through first six months in position
• Researched and developed a variety of individual learning opportunities to address a specific need
• Assembled local community leaders for a series of meetings to address facts and prevent detrimental confrontation
• Collaborated with local, State and Federal agencies to prevent shut down of facility following major chemical spill
• Developed a plan to achieve Company dictated 10% reduction in labor and still maintain high level of customer service and positive work environment
• Developed and directed a strategic plan to train unit managers at one central location while maintaining integrity of Company standards
• Tailored sales incentive programs to fit individual unit needs and maintain enthusiasm and excitement with sales associates
PROFESSIONAL EXPERIENCE:
Area Coach Jack in the Box Boise, ID 2008- 2012 Supervised up to twelve 24 hour fast food restaurants. Responsible for all operations including financial accountability and Human Resource issues such as Ethics call investigations, succession planning, recruiting, training and development, Labor and employee issues, Performance Management. During the recent declining economic environment, I managed to grow sales to a 6.1% growth rate while holding expense growth to below target levels and showing a profit gain of 10.15% to the bottom line.
Region Manager Pilot Travel Centers, LLC. Des Moines, IA. 200-2007
Please consider the following: Built a successful management team and achieved 6.3% Sales Growth, 5.7% Profit Growth, reduced Retail Losses by 22.5%, reduced total expenses by 1.9%, and put $2,316,426 more to the bottom line. Overall Restaurant profit of 3 million on sales of 4.1 million, sales growth of 6.3% and profit growth of 8%
Supervised as many as 10 Travel Centers, complete with Restaurants in a three state area. Responsibilities encompassed entire operations of 24 hour retail facilities including complete P&L accountability, budget preparation, Human Resource issues such as Labor and employee issues, Ethics call investigations, recruiting and retention, hiring and training at all levels. I addition, EPA and OSHA compliance for all properties within the Region, financial management, preventative maintenance to properties, retail loss prevention, maintaining expenses at or below target, all marketing initiatives from Corp. office as well as daily execution
General Manager Pilot Travel Centers, LLC. Des Moines, IA. 1995-2000
Responsible for all operations of a 24 hour Travel Center with restaurant. Managed a team of seven salaried managers and an hourly staff of forty eight. Responsible for execution of Company Marketing Plan, local compliance issues, and restaurant performance.
General Manager Flying J Travel Centers Billings, MT. 1990-1995
Supervised the building and opening of new property. Responsible for recruiting, hiring, and training of all employees. Managed staff of eight salaried managers and 54 hourly employees. Responsible for all operations, setting up all new local vendors, compliance to all Company policies and procedures.
EDUCATION
Bachelors of Science, Education
University of Kansas
Lawrence, Kansas
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