Customer Service Representative

Melissa A. Babb

*** **** ******, *********, ** *0004

(T) 502-***-**** (E) *******.******@*****.***

Objective:

To align my skills and knowledge with the goals of the organization so that I may be a valuable contributor to your corporation.

Skills:

-Exceptional interpersonal skills

-Organized and detail oriented

-Efficient time management

-Knowledgeable with several computer programs

-Strong written and verbal skills

-Able to multi-task in a fast paced environment

-Self motivator needing no supervision

Professional Experience:

2003 - 2008

FedEx Office/Kinko's, Louisville, KY

Customer Service Representative

-Obtained and managed corporate accounts

-Conducted outside sales promotions in order to increase sales for the company

-Researched and compiled financial reports to detect potential opportunities for growth

-Sales calls & customer satisfaction calls

-Customer callback reports

-Resolution of customer service issues

-Information management

-Project Management

-Quality control

-Filing, faxing, billing, and shipping of all work orders

-Confidentiality on all levels of management was a top priority

-Weekly conference calls to realign objectives and goals

Education:

2009

University of Louisville

Bachelor’s of Arts

Major: Psychology

Minor: Sociology

GPA: 3.0

Professional Affiliations:

American Psychological Association

Greater Networking Group of Louisville

University of Louisville Alumni Association

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