Customer Service Management

OYEYEMI MUSTAPHA.

**** ****** ***** ** #**** Irving, Texas 750**-***-*** 5214 ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Strong analytic and problem solving abilities.

• Thorough and well organized in completing project

• Flexible, fast learner who adapts quickly; enjoys working in a fast-paced, challenging environment

• Some experience in SAP Security, IT Security Audit, PCI-DSS, Drake, Tax Works, QuickBooks, Acres, AS400, Microsoft Word, PowerPoint and Excel

• Some experience in public speaking, presenting, and communication

• CISA in progress

EXPERIENCE

Anthony A. Adeyemo, CPA Dallas, Texas

Accountant/Financial Analyst February 2012-Present

• Prepare profit and loss statements and monthly closing and cost accounting reports.

• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.

• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents

• Define possible risks and potential returns from investments

• Participate in month-end closing process

• Prepare quarterly, monthly, and yearly audit schedules for businesses.

Sigma IT Consulting Dallas, Texas

IT Security Audit or September 2008-February 2012

• Communicated and interacted with all levels of management on audit issues and managed audit engagements from entrance through closing conferences.

• For critical business applications and systems (ERP, Web applications, Firewall, Network, Databases, Operating Systems, Remote access connectivity devices etc), reviewed the adequacy of critical controls such as Access control, Audit log events, Data integrity/security, Segregation of duties, Change control, Quality Assurance testing, Incident management, Release management etc to mitigate any potential risk.

• Applied risk based audit approach to create annual audit universe and applicable controls in any given audit engagement.

• Conducted continuous audit of SOD in critical applications to ensure unique profiles were created based on user roles, information accessed on need to know basis among others.

• Conducted periodic SOX 404 compliance audit and tracked audit exceptions to remediation/closure.

• Conducted full review of the organization’s Disaster Recovery readiness – Business Impact Analysis (BIA), DR plan, Call Tree and annual test, Warm, Hot or Cold site adequacy, critical processes and application listing and ranking etc.

• Reviewed the adequacy of application development environment – Ensure clearly segregated environment and strict control against unauthorized access and changes in the Production environment.

• Evaluated the adequacy of key controls in a UNIX operating system and databases.

• Ensured compliance with key controls from project initiation through go-live – Management approval, ROI, business sign-off, estimation, timelines, testing/UAT etc.

• Measured the adequacy of quality of IT Service delivery through the review of key control in Incident Management (Help Desk), SLA, Problem, Release and Change Management.

Walgreens Pharmaceutical Company Grand Prairie, Texas

Assistant Manager January 2008- September2008

• Developed and initiated innovative sales, marketing, and customer service strategies resulting in an increased profit margin

• Maintained weekly inventory; coordinated merchandising functions

• Maintained a streamlined workflow process by organizing staff activities

• Directed cash flow for store operations

• Monitored, mentored and motivated the employees for effective functioning

• Resolved customer problems and ensured satisfaction

Walgreens Pharmaceutical Company Elmont, New York

Assistant Manager August 2002- December 2007

• Researched and produced complex monthly financial statements.

• Documented restricted funds to clarify amounts available; also responsible for distribution.

• Developed and upgraded shared data processing system by improving the accessibility of financial and statistical data for reporting purposes; allowed easier access to project information for non-accounting managers.

• Used AS 400 systems for a wide variety of applications

Elmcor Youth & Adult Activities Corona, New York

Staff Accountant Internship June -2006

• Maintained and completed set of financial records, including cash receipts, cash disbursements and general ledger and bank reconciliations.

• Prepared and submit monthly and year end claims and invoices to funding sources.

• Coordinated statistical and financial data from various sources.

• Designed appropriate spreadsheet format, using excel on a PC

TECHNICAL SKILLS

• ERP: SAP R/3 (R/3 4.7, ECC 5.0, ECC 6.0)

• Portal: - Net Weaver Portal Security and user management

• SAP Security Tools: - PFCG (Profile Generator), RSEADMIN,SUIM, Structural Profile, SU01, CUA

EDUCATION

Texan Software Solution Dallas, Texas

SAP Security April- August 2012

Texas Woman’s University, College of Business Denton, Texas

M.B.A in Management and Finance May 2011

SUNY Old Westbury Old Westbury, New York

Bachelor of Science in Accounting December 2007

Nassau Community College Garden City, New York

A.S. in Liberal Arts May 2004

LEADERSHIP EXPERIENCE

Mentoring Project Management

• Provided training and mentoring programs for a staff of 40

• Oversaw branch operations for largest international drug store chain

• Recruited and managed a group of store employees

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