Customer Service Data Entry

ELIZABETH LOVETT-MURRAY

**** *******, *******, ** *****

Telephone: 832-***-**** E-mail: ***************@***.***

OBJECTIVE

To obtain a professional position that utilizes my outstanding customer service skills, organizational and management capabilities.

PROFESSIONAL EXPERIENCE

A-1 Personnel of Houston Houston, TX June 2010 – September 2010

Senior Data Entry Operator/Customer Service 1

Customer Service

Will provide clerical and other services as an Official of the Court; review and enter Judicial decisions and record transactions on automated Court system

Scan documents; provide information regarding court policies and procedures to citizens; communicates with citizens, attorneys, prosecutors, judges, and law enforcement officials, sometimes in stressful situations; and processes and prepares documents, dockets and courtrooms for court sessions.

Collects and balances monies received from citizens. Maintain highest professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.

Researches, analyzes and resolves customer complaints to provide quality customer assistance; provides information from Municipal Courts data system

Performs data entry activities to record information and court-related transactions; perform other duties related to various sections within department; other office clerical and customer service related responsibilities as assigned.

Iron Mountain Orlando, FL June 1996 – October 2008

Data Entry Specialist, Customer Support Operations (varied roles & duties performed throughout ten year tenure)

Customer Service

• Receive, troubleshoot and resolve customer billing issues and additional concerns through effective networking with

administrative team and other departmental units

• Address customer inquiries regarding carton research procedures, and provide updates on research completion

• Ensure prompt completion of all customer service requests in accordance with service level agreements

• Assist with customer reports and receipt acknowledgment to support customer needs

• Build clientele base and customer loyalty through consistent exhibition of courtesy, friendliness and professionalism

Data & Information Management

• Ensure timely and accurate data entry of customer inventory, destruction support, individual listing and special projects

• Manage the internal move data input process: key all information, electronically move cartons to new locations,

investigate and resolve exceptions and close work orders, to motivate and inspire my co-workers, create action plans and execute to maximize result-define workloads for supervisors and general manager

• Coordinate destruction data entry processes and permanent removal data entry requirements; create and maintain

destruction reports based on customer authorization, leveraging individual strengths to complete daily goals, projects and operational functions, team motivator and leader, select train and develop co-workers

• Edit customer’s inventory and account profile in accordance with customer prescribed goals and objectives

• Implement and enforce compliance with federal, state, local and institutional procedures to ensure data integrity and the

secure protection of the company and its clients

Administrative

• Provide one-on-one training and support to incoming data entry and customer service representatives

• Assist administrative team with analyzing, assessing and determining customer communication

requirements, service needs and trends

• Propose, develop and implement solutions to address negative service concerns and to improve overall

service effectiveness

ADDITIONAL PROFESSIONAL HIGHLIGHTS

Top Talent Agency Orlando, FL July 1995 – June 1996

Administrative Assistant, Customer Service

• Responded to customer questions and concerns utilizing sensitive and effective communication methods

• Developed innovative strategies to resolve clients’ problems and concerns

• Promoted company products and services through active customer education and referrals

Perception Management, Inc. Orlando, FL August 1994 – July 1995

Administrative/Office Assistant

• Managed incoming phone calls and customer inquiries

• Organized customer files, records and reports

EDUCATION

Orlando Tech. Orlando, FL January 1991- July 1994

High School Diploma August 1991

Certificate, Business Software Applications July 1994

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