Customer Service Manager

***** ********* **. *** ****, El Paso TX *****•***********@*****.***

Ruby Ferrer-Rollins

Objective

To become a proficient in my job and train to move up within my department and company.

Experience

Aug 2009- July 2011 Best Buy Hyannis, MA

Operations Senior

* Responsible for 12-15 employees at any given time and ensuring that all of the certifications, trainings and counseling were met.

* Open and or close all store registers and count down all registers and do nightly deposit.

* Handle all customer issues and resolve them before they are escalated to a manager or HR level.

* Pay all bills and order supplies

Sept 2008- May 2009 Region’s Bank Birmingham, Al.

Bilingual Collections Specialist

Contacted past due customers to negotiate payment arrangements to bring accounts current or inform customers of outcome if unable to reach viable arrangements.

Explained products to customers to assure proper understanding, provided customer service.

Trained new associates in Collection procedures.

2003-2007 SI International Aberdeen, MD

Personnel Clerk Level II

Updating personnel records into the Army DEERS system.

Issuing Military ID cards to service members and their dependents.

Managing Personnel files and maintaining training records.

Scheduling soldiers for training classes and issuing orders

May 2002-2003 Hair Cuttery Aberdeen, MD

Cosmetologist

Customer service, customer scheduling and cashier.

Assistant Manager, staffing coordinator, interviewing, hiring and disciplinary action.

Opening and closing, inventory, bank deposits and bookkeeping.

Nov 1997- Apr 2001 U.S. ARMY Aberdeen, MD

Personnel Administration NCO

CO Training. Trained Army personnel in Sexual Harassment and Equal Opportunity policies.

Complaint Dept, attempted to resolve soldier concerns.

Data Entry,

Department Accounting

Education

Present Harford Community College Bel Air, MD

Pursuing a degree in Psychology.

Oct 2001-Oct 2002 Maryland Beauty Academy Baltimore, MD

Cosmetology Degree

References are available on request.

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