Administrative Assistant
Resume:
Holly M. Dahlke
Simi Valley CA 93063
805-***-**** Home
805-***-**** Cell
Objective Seeking Administrative Assistant General Office Collections Customer Service Position.
Qualifications Administrative Services Customer Service Customer Relations Collections Customer Troubleshooting Manufacturing Production Accounts Payable Accounts Receivable Inventory Control & Purchasing. Willingness to learn excellent phone etiquette strong written & oral communication skills.
Innovative Integration Simi Valley CA Admin Assistant Production Assistant 7/07 1/13/09
• Assist buyer in day to day operations of keeping & maintaining stock room of all inventory going & coming out.
• Maintain & keep records of all Sales Orders.
• Organizing kits & special orders from customers & vendors.
• Special ordering parts for our technicians to repair boards.
• Make travel arrangements for the President & Vice President
• Make charts & reports for quarterly & yearly inventory control.
• Handle all Return Merchandise Authorizations transaction coordination between suppliers and customers.
• Assisting the Sales Operations Manager with customers & clients special needs.
• Prepared daily bank deposits & recorded payments when checks would arrive.
• Created and mailed invoices to customers in a timely fashion & assisted in the helping of General Operations.
Vanguard Vaults Simi Valley CA Admin Assist A/P A/R CSR Collections 4/06 - 7/07
• Maintained all of Southern California based accounts including Accounts Payable and Accounts Receivable.
• Responsible for the day to day operation of managing all orders and making sure product was ordered and delivered as scheduled.
• In charge of the Collections department while maintaining it on a daily basis.
• Within 6 months brought in over $ 300 000.00 per month in past due accounts.
• Assisting with Inventory Control Return Merchandise Authorizations & Transaction Coordination between Suppliers and Customers.
• Assisted the Operations Manager & Vault Manager with keeping track of tapes and tape library.
• Made sure that the driver s and the driver s routes were updated on a daily basis consisting of delivery receipts & routing special deliveries in a timely fashion ensuring customer satisfaction.
• Assisted upper management with their clients & sales team with orders and effectively communicating with all Southern California Northern California San Diego Nevada and Lake Tahoe accounts.
Skidmore Markell & Company Simi Valley CA Office Manager 11/05 3/06
• Run and maintain the office on a daily basis.
• Answer all incoming phone calls
• Call clients when appointments were missed
• Helping in the preparation and filing of all clients tax returns and ensuring the delivery of them to the proper parties.
• Making sure that all incoming and outgoing mail was mailed and metered to go out on the correct day.
• Typing and the filing of all confidential materials
• Overseeing the tax season staff and making sure they did their jobs.
• Keeping track of all corporate tax files and balancing of the books.
The Lead Masters Insurance Simi Valley CA. C.S.R 11/04-10/28/05
• Answering incoming phone calls
• Making sure that insurance applications are processed and faxed to all of the Portamedic branches in the United States.
• Making sure salesman orders and paperwork are précised and complete.
• Tracking all Fed-Ex packages and scanning all documents and paperwork into separate files.
Performance Plus Simi Valley CA. Customer Service Representative 3/29/04 11/04
• Organizing and processing daily customer orders
• Issue return merchandise authorizations
• Confirm order receipts delivery dates of orders communicate any issue to customers.
• Handling & dealing with governmental quarterly reports for our various customers in the United States & keeping separate & accurate books for the government accounts.
• Keeping up customer and vendor relations & files on all vendor contacts and distributing needed information & organize all order confirmations were précised and complete to ensure proper billing for customers each month.
• Keeping track of faxed invoices and incoming orders.
• Making sure the Salesman s orders were précised and complete before shipping to customer.
1A Supplies Simi Valley CA. Sr. Administrative Assistant / Sr. Purchasing Agent 4/02 10/03
• Organizing & processing daily customer orders.
• Issue return merchandise authorizations confirm order receipts delivery dates of orders while communicating any issue to customers.
• Responsible for employee weekly totals & organizing monthly expense reports.
• In charge of ( GSA ) government quarterly reports for our various customers in the United States & keeping separate accurate books for both.
• Making sure E.O.M ( end of the month ) reports were complete and on time for billing purposes.
• Monitor customer and vendor relations & distributing needed information.
• Maintained order confirmations to ensure proper billing for customers each month.
• Organizing data sheets for our various vendors in the continental United States.
• Keeping daily logs of all incoming and outgoing orders.
• Making sure bills were forwarded to the accounting department to ensure proper payment was made.
Computer Knowledge Efficiency of Word Word Perfect Windows PowerPoint Microsoft Office Microsoft Excel Photo Print shop Internet E Mailing Microsoft Outlook Microsoft Outlook Express OuickBooks Fishbowl Inventory Control Adobe Acrobat and Goldmine.
Salary Range - $16.00 - $ 25.00
Education Simi Valley High School (1998) I graduated in the top 15% of my class. My majors were as follows: computers computer programming and graphic arts design. I also volunteered in the school office in handling confidential student and employee files. I also assisted other staff members with their class schedules and organizing daily student activities.
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