Customer Service Quality Assurance

Education ____________________________________ ___________________ __

Stony Brook University Stony Brook, NY

Bachelor of Science in Health Sciences, Health Care Management May, 2008

Minor in Biology

Major GPA: 3.51/4.00

Related Courses _____________________________________ _____________________

Healthcare Management, Healthcare Informatics, Corporate Compliance and Regulations, Sales and Marketing, Quality assurance in Healthcare, Bioethics and Policy, Technology in the Workplace, Communication Skills, Professional Writing, Calculus, Physics, Organic Chemistry, Neurobiology,

Related Experience _____ ________________________________________ ____ __

Health Solutions Plus Melville, NY

Applications Specialist 09/2008 –Present

• Assisted client’s with use of HSP software suite

• Some use of SQL programming language and crystal reporting.

• Extensive use of XSLT and Xpath languages

• Applied use of Excel, Microsoft Access, and Monarch

• Traveled to client site and trained client with use of software.

• Entered enhancement requests, bug fixes and minor modifications to improve product.

• Identified issues with software through testing and generated workflows for utilizing the product

• Extensive 5010 EDI transmission knowledge

Bayshore Brightwaters Rescue Ambulance Bayshore, NY

Volunteer 10/2008 –10/2010

• Assisted with the care of patients.

• Attained EMT certification

Five Towns Physical Therapy Cedarhurst, NY

Administrative Assistant/ Receptionist 6/2002 – 1/2004

• Serviced external and internal customers by interacting with clients and all levels of management personnel. Performed customer service duties as needed.

• Provided support for physicians by scheduling physical therapy appointments, engaging in patient record keeping, and performing other administrative duties.

• Sped up the scheduling process by utilizing Microsoft Access as the computerized system.

• Assisted with company finances and billing.

Experience _________ _________________________________________________

USPS Rocky Point, NY

Rural Carrier Associate 1/2004 – 09/2008

• Provided customer service by interacting with clients and serving residents in the rural area by supplying them with stamps, scales, and other desired equipment.

• Sorted, racked, and arranged mail before making deliveries to insure fast and efficient service.

• Maintained required information, record changes of addresses, and other reports; forwarded undeliverable-as-addressed mail. Computed cost of mail and packaging when required.

Skills _________ _____________________________________________ _ __

• Fluent in Hungarian, familiar with Spanish

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