Customer Service Quality Assurance

OLVENS LESPINASSE

**** ***** ******** ** *** **3 | LOS ANGELES CA, 90015 | 561-***-**** | ****************@*****.***

AUDIO ENGINEERING STUDENT SECURITY/MAINTENANCE MANAGEMENT

Physical/Personal Security

Surveillance

Threat Analysis

Counter-Terrorism

Combat Reconnaissance

Weapons Maintenance

Motor Transportation

Technical Inspections

Quality Control Performance-driven professional offering 4+ years of military service that includes deployments to Iraq and Afghanistan, solid business acumen, and proven operations management and problem-solving skills.

Proficient in researching, analyzing, identifying, and disseminating tactical information for use by senior management.

Proven ability to lead multi-cultural teams in achieving established goals and objectives. Equally skilled in advising and recommending solutions to senior-level management.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

United States Marine Corps, US and Overseas Assignments August 2007 to Present

Currently stationed at Camp Pendleton, CA

Team Manager

Key results included:

Incorporate management, organizational, and mechanical skills developed while supporting military operations in establishing and supervising maintenance and safe custody operations.

Entrusted with accountability oversight of vehicles valued at $160,000; responsible for performing proper inspection and maintenance using state-of-the-art diagnostic equipment.

Conducted preventive maintenance, failure analysis and quality assurance analyses, performance evaluation, and repair of weapons and small arms to be used in conflict in Iraq and Afghanistan including M9, M16, M4, M203, M249, M240, M2, MK19, Basic Issue Items, and Table of Organizational Equipment.

Staffed field armories during service in Iraq (Feb to Aug 2009) and Afghanistan (Oct 2010 to May 2011);

Streamline work processes and apply analytical and collaborative problem-solving skills--boosting readiness levels and achieving 100% mission-capable status.

Established reputation for accurately assessing situations and disseminating to senior-level decision makers critical information regarding potential threats, breeches to security, and technical intelligence.

In protecting personnel and property, combine highly developed situational problem-solving and conflict management skills with advanced training in grounds weapons, counter-terrorism, riot control, and sabotage.

Qualifications on M4/M16 rifle and M9 pistol.

Licensed to operate 7-ton trucks, MRAP and MATV, and Humvee.

McDonalds Restaurant, Boynton Beach, FL July 2006 to July 2007

Cashier

Key results included:

Used expert communication skills to interact with diverse populations of customers. Praised for consistently providing exemplary customer service.

Demonstrated expertise in multitasking in fast-paced environment with no compromise to product quality or service delivery.

RECENT PROFESSIONAL DEVELOPMENT

Solar, Wind Power, and Electrical Certification, In Process

Non-Infantry Machine Gun Course, 2010

Motor Vehicle Operations Course, 2008

EDUCATION

Diploma, 2007

South Technical Education Center

Boynton Beach, FL

GPA: 3.3

AWARDS AND HONORS

National Defense Service Medal

Global War on Terrorism Service Medal

Afghanistan Campaign Medal

Iraq Campaign Medal

Marine Corps Good Conduct Medal

Marine Corps Overseas Service Ribbon?

Sea Service Deployment Ribbons (2)

Letters of Appreciation

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