Customer Service Manager

Juan Antonio Martinez

**** ****** ***** ***. ***, Hurst, Texas 76053

Cell: 817-***-****

**************@***.***

EDUCATION

ITT Technical Institute – Arlington, TX

Associate of Applied Science Degree

Computer and Electronics Engineering Technology

SKILLS SUMMARY

• Excellent customer service

• Work efficiently in both and independent and team atmosphere

• Excellent leadership, management and supervisory skills

• Excellent problem solving

• Excellent oral and written communication skills

• Proficient in use of Microsoft Office Applications

• General office skills

• Sales Experience

• Analyze and troubleshoot DC and AC Circuits

• Analyze and troubleshoot Digital Circuits

• Analyze and troubleshoot Analog Devices Circuits

• Communications Circuits

• Determine resistors and capacitors by code

• Determine voltage, current, resistance, and power by calculations and measurements

• Observing safety practices and procedures

• Analyze, program and troubleshoot PLC Ladder Logic programs

• Excellent skills with Oscilloscopes, multimeters, function generators, frequency counters, and a variety of other electronic testing devices.

WORK EXPERIENCE

Student Worker

ITT Technical Institute of Arlington June 2010 – Present

• Work with students troubleshooting unusual & difficult circuit problems

• Communicate difficult technical information effectively across cultures and skill levels

• Track and maintain equipment operation and calibration

• Track component obsolescence and implement resolution

• Manage Lab resources

Trainee for Grocery Manager

Target, Hurst, TX August 2003 – November 2003

• Maintain excellent customer service and represent the store in a professional manner at all times.

• Handle and resolve customer complaints

• Train new employees to meet job qualifications

• Maintain a good inventory of al store products

• Overview the work and productivity of all employees

Store Manager

Family Dollar, Hurst, TX January 2003 – August 2003

• Provided excellent customer service

• Handled and resolved customer complaints

• Ordering, Unloading, Stocking

Grocery Manager

Kroger, Hurst, TX June 2002 – January 2003

• Maintained the store clean and all shelves in the store full and well organized

• Customer service

• General office work

Assistant Store Manager

Winn-Dixie, Hurst, TX June 2001 – June 2002

• Maintaining great customer service and professionalism

• Overviewed the productivity of all departments in the store

Assistant Store Manager

YESS LESS, Hurst, TX January 2001 – June 2001

• Maintained excellent customer service

• Responsible for the well stability of the store, well stocked, clean, responsible for all the employees, and every department.

Account Executive

Ermilo E. Richer, Laredo, TX January 1994 – December 1999

• Maintained several accounts processing all necessary procedures to Import and Export different products into and from Mexico

• Processed and kept customers informed with different report such as inventories, customs updates, shipping and arrival dates

• In charge of the transportation logistics

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