Customer Service Software Engineer

David Budavich

*** **** ***** **** ***********, PA 412-***-**** *****.********@*****.***

Profile

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues

Quickly learn and master new technology, proficient in Decision Support, DFD’s, ERD’s, and Analysis

Proven track record in critical thinking, problem solving, decision making for optimal business solutions

Technology Summary

Technologies: Visual Basic, C++, JavaScript, CSS, HTML Databases: MySQL, Oracle, Relational Databases

Relevant IT Experience

Senior Project: (Brownsville Marine Products)

Database Architect/ Systems Analyst (August 2011 – May 2012)

• Leader of a team project tasked with creating a technological solution for inventory tracking and management

• Requirements gathering, data dictionary, process construction, ERD design, and full analysis documentation

• Created a MySQL relational database using phpMyAdmin and XAMPP

• Constructed queries for processes and standard reports

Universal SmartComp – Washington, PA

Systems Analyst/ Software Engineer Intern (May, 2011 – August 2011)

• Conducted an analysis of information systems used by the organization

• Facilitated project research and interviews to meet needs presented by company leadership

• Designed and developed a systems application for departmental cohesion

Selected Accomplishments and Endeavors:

Research and Development of web site creation using DreamWeaver and Fireworks

Employment

Comcast – Pittsburgh, PA

Service Technician (December 2007 – January 2010)

Addressed multiple service calls relating to cable, telephone, internet, and wireless networking installations and repairs

Maintained professional and pleasant communication with co-workers, supervisors, and customers

Developed efficient and effective problem-solving techniques for technical issues while utilizing and promoting all company equipment, products, and services

Metro Dry Cleaners – Cranberry Township, PA

Owner and Operator (November 1999 – December 2004)

Operated and managed all aspects of business, including: equipment set up, operations, trouble shooting, customer service and relations, bookkeeping, payroll, point of sale systems, and managerial responsibilities

Military Experience

Pennsylvania Army National Guard

Automated Logistics Specialist (July 2003 to May 2011)

• A veteran of Operation Iraqi Freedom, serving as a Logistics specialist, and Convoy Commander

• Responsibilities include set up of computer systems and network for office use, and maintenance of supplies via RFID tracking, ordering, and inventory

• Awarded the Army Commendation Medal twice for exceptionally meritorious service during wartime, in addition to mission-specific secret clearance

Education

California University of Pennsylvania – 250 University Avenue, California, PA 15419 724-***-****

Bachelor of Science in Computer Information Systems (May 2012) (Magna Cum-Laude, Presidential Scholar)

Leadership Minor GPA: 3.5/ 4.0

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