Customer Service Project Manager

Coordinator

Projects, Meetings & Events

OVERVIEW

Over 5 years as a PROJECT COORDINATOR

Over 7 years in the HOSPITALITY INDUSTRY

Professional experience coordinating PROJECTS, MEETINGS and EVENTS

Proficient AUDIOVISUAL and PRESENTATIONS experience

GRAPHIC DESIGNER of marketing materials and signage

WEBSITE designer and WEBSITE CONTENT management

Excellent CUSTOMER SERVICE and COMMUNICATION skills

Highly ORGANIZED and DETAIL ORIENTED

I have over 5 years experience as a Project Coordinator and 7 years experience in the hospitality industry at 5 star hotels

and resorts working with Convention Services, Catering and Banquets on meetings, conventions and trade shows. I am

able to organize the multitude of details of a project, meeting or event and am capable of working with people from all

walks of life. I have coordinated corporate projects and meetings as well as non profit children and youth programs and

fund raising events. I have been involved in setting up trade show displays and supported sales activities at the booth. I

have a background in audiovisual and video production, electrical and staging rentals that provide me with the ability to

effectively work and communicate with on site engineers, video, audiovisual and staging services. I have national

business travel experience and have taken shows internationally. I have been responsible for the coordination and shipping

of items to travel both nationally and internationally through U.S. and foreign Customs. I also posses a broad experience

designing marketing materials and websites.

• Works efficiently in an environment of constant change

• Always seeks opportunities to increase sales

• Capable of bringing resolution to issues

• Monitors vendor services for quality service and accurate billing

• Consistently reflects a positive attitude

• Self motivated, self starter

• Excellent written, verbal and customer service skills

• Received J.D. Power’s highest score for “Excellence in Customer Service”

xm0y5i@r.postjobfree.com

Michael Saruwatari 4634 Refugio Court Camarillo, CA 93012 805-***-**** (h) 805-***-**** (c)

Coordinator

Projects, Meetings & Events

EXPERIENCE

Performance Technical Documentation Services, Inc. / Proposal Development

Project Coordinator / Graphic Designer April 2010 – current

Coordinates and manages all print production projects including the hiring of print vendors, quality control and timely

delivery of the completed project. Provided graphic design for marketing materials, web design and website content

management. Proficient with Adobe Creative Suite: Photoshop, Illustrator and InDesign.

Primrose and Associates / Proposal Development, Project Management and Marketing

Assistant Project Manager / Proposal Coordinator April 2009 April 2010

Provided project management assistance for 20 simultaneous Amgen Regulatory Affairs projects. Scheduled meetings and

managed task assignments. Provided reports and issues to Senior Management. Responsible for electronic and hardcopy

filing and process flow charts. SharePoint Administrator.

WellPoint / Business Development

Project Coordinator / Graphic Designer May 2002 February 2009

Responsible for project analysis, scheduling, budgeting, reporting, graphic design and print production management.

Meeting and event coordinating for corporate meetings for 50 to 600 associates.

Corporate meeting experience included organizational, creative and technical responsibilities.

• Assisted executives with the preparation of their presentations

• Designed graphics for event signage

• Planned and organized meetings and special events

Presentation Services / Hospitality Services

Director of AV Services 1994 2001

Provided services for meetings, trade shows and conventions at 5 star hotels and resorts for meeting of 10 300 attendees

to events of up to 800 attendees. Coordinated with Catering, Convention Services and Banquets, all staging, lighting,

audio visual and video services. Hired, trained and managed technical and office staff. Hired vendors for event services.

Consistently increased sales accumulating in an over $80,000 annual sales increase. Received J.D. Power’s highest score

for “Excellence in Customer Service”.

Imagist

Director 1989 1993

Producer/Director of corporate presentations. Coordinator of international meeting and tradeshow activities. Responsible

for international shipping.

xm0y5i@r.postjobfree.com

Michael Saruwatari 4634 Refugio Court Camarillo, CA 93012 805-***-**** (h) 805-***-**** (c)

Coordinator

Projects, Meetings & Events

SKILLS

Advanced Microsoft Office; Excel, Word, Project, Visio, Access, PowerPoint and Outlook

Advanced Adobe Creative Suite; Photoshop, Illustrator and InDesign

Web designer experienced with HTML, CSS, Dreamweaver and Content Management

SharePoint Site Administration

EDUCATION

Adobe InDesign, Kelby Media Group, 2008

Advanced Adobe Illustrator and Photoshop, Compumatics, 2007

Project Management, Sys tem a tion, 2005

Secrets of Successful Technical Writing, Rockhurst University Continued Education, 2003

Multimedia: Design and Production, Ventura College, 2002

Drama and Theater, Leeward Community College, 1998, AA Degree

AWARDS

10 Impact Awards for excellent performance

Engagement Award recognition for upholding the company’s core values

Associate of the Month for superior performance on a multi million dollar project

J.D. Power – “Excellent Customer Service”

Available to work overtime, weekends and travel as needed. Able to relocate.

xm0y5i@r.postjobfree.com

Michael Saruwatari 4634 Refugio Court Camarillo, CA 93012 805-***-**** (h) 805-***-**** (c)

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