Customer Service High School

Valeria Torres

*** ***** ****** **** #***, Tierra Verde, FL 33715

Cell 813-***-****, Home 813-***-****

*******.**********@*****.***

________________________________________

OBJECTIVE

• A position as a Receptionist requiring a problem solver with excellent public relations skills and an ongoing commitment to professionalism, customer satisfaction and account retention.

________________________________________

WORK EXPERIENCE

Waitress

02/2008 to 12/2011, Steak N Shake, Riverview, FL

• Demonstrated ability to interact with customers from diverse cultures and backgrounds.

• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service.

• Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours.

• Recognized for superior performance and dedicated service commitment through awards as "Employee of the Month."

Sales – Customer Care

03/2006 - 04/2007, Westshore Pizza, Brandon, FL

• Shared joint responsibility between customer orders and motivation for larger customer orders.

• Overall maintenance of the establishment.

• Helped on the end of the day closing including closing the cash register and preparation of bank deposits.

________________________________________

Summary of Qualifications

• High School Graduate

• Completed a one-day seminar on Customer Service

• Team player and passion for helping others.

• Willing to accept any delegated tasks relevant to the job description

• Able to work on different working shifts and physically fit to sustain it

• Can work well with colleagues and superiors

• Excellent communication skills in spoken and written English and Spanish

• Basic computer literacy especially in Microsoft applications

• Honest and hardworking

• Pleasing personality

________________________________________

EDUCATION

10/2010, Medical Prep of Pinellas, St. Petersburg, FL

Certified Nursing Assistant -75 hours of CNA Training

05/2007, Riverview High School, Riverview, FL

High School Diploma

Contact this candidate