Service Quality Assurance
Resume:
SOCIAL SERVICE PROFESSIONAL
Highly qualified professional with expertise in case management, administration, and training
Builds exceptional relationships 6518-2 Aspenbrook
with clients and colleagues
Well respected professional with high integrity known for energetic leadership abilities and the tenacity to facilitate service planning and coordination for persons with disabilities. Proven ability to develop and strengthen relationships with families, community liaisons, and staff to create opportunities for the effective implementation of services. Innovative thinker with strong background in program development and implementation. Areas of excellence include:
o Building strong referral networks
o Leading Change
o Cultivated community relationships
o Redesigning business processes
o Exemplary interpersonal skills
o Managing budget and expenditures
SUMMARY OF QUALIFICATIONS
• More than 7 years of management/social service experience
• Improved program outcomes for clients with disabilities
• Supervised and trained staff to comply with agency and State regulations
• Collaborated with local agencies, faith-based organizations, and businesses to promote community partnerships
• Incomparable program instruction for disabled citizens
RELEVANT EMPLOYMENT EXPERIENCE
ESPERANZA COMMUNITY SERVICES, Chicago, IL 2009-2010
CILA (Quality Mental Retardation Professional/Quality Human Services Professional) QMRP/QHSP
o Provide case management services to the CILA (Community Integrated Living Arrangement) residents at three program sites.
o Responsible for QMRP documentation, conduct quality assurance reviews to ensure ongoing program compliance to local, state and federal standards.
o Conducts monthly CST meetings and document results and collaborate with day program.
o Assure that all goal and health related matters are in compliance with CILA Rule 115.
ACHIEVEMENT UNLIMITED, INC. Homewood, IL 2007-2009
Resident Services Director/QMRP
o Supervise a staff of 12 direct service providers.
o Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each individual is receiving optimum services, which meet his/her individual needs.
o Assist Administrator in coordinating all referrals, admissions, transfers and dismissals of individuals from the facility.
o Serve as the liaison with families/guardian, day training programs and the community.
COMMUNITY SERVICE OPTIONS, INC. Chicago, IL 2006-2007
Individual Service Coordinator/QMRP
o Provide direct screening, assessment and eligibility determination.
o Administer service planning facilitation, arrangement and coordination for persons with disabilities.
o Monitor individuals' progress toward independence and self-sufficiency.
o Investigate allegation of abuse and /or neglect.
o Manage caseload of 75 clients in CILA placements, living at home or attending a developmental training center.
Conduct quarterly and/or monthly visits to assigned clients and determine whether services are being provided in accordance with the ISP.
COLUMBUS ORGANIZATION Jackson, TN 2005-2006
Behavior Specialist
o Observing staff and service recipient behavior for correct implementation (reliability) of the behavior support/maintenance plan and completing retraining as needed.
o Training direct support staff or unpaid caregivers to carry out the approved behavior support/maintenance or crisis prevention plan developed by the behavior analyst or in conjunction with the behavior analyst.
o Review of clinical service monthly reviews as requested by the behavior analyst and log in information into the master database.
o Observing service recipient behavior to determine effectiveness of the behavior support/maintenance plan or crisis prevention and consulting with the behavior analyst when behavior support/maintenance or crisis prevention plan changes are needed
STATE OF TENNESSEE Memphis, TN 2002-2004
DIVISION OF REHABILITATION SERVICES
Vocational Rehabilitation Counselor II
o Provided services to handicapped persons in the selection, preparation for and planning of individual rehabilitation program and arranged services for clients
o Gathered information concerning the applicant's physical and mental coordination, social, and economic situation, and aptitudes, work experience, education, personality traits, and other background.
o Arranged for medical, psychological, psychiatric, physical, and other examinations and independently evaluated the information received to ascertain the applicant's eligibility and potential for rehabilitation.
o Served as mentor to other less experienced counselors as needed and completed other administrative duties in accordance with federal regulations.
EDUCATION
1998 Master of Science Southern Illinois University Carbondale, IL
(Major: Rehabilitation Administration and Services)
1993 Bachelor of Science Southern Illinois University Carbondale, IL
(Major: Administration of Justice/Law Enforcement)
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