Customer Service Engineer

CRISTINA MIRANDA

Calle Moradilla *** Milaville, San Juan, Puerto Rico 00926

Phone 787-***-**** / Fax 787-***-****

E-mail: ***********@*****.***

Country of citizenship: United States of America

Contact current employer: Contact me first

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

DESIRED WORK Experienced professionals

ENVIRONMENT

DESIRED US

LOCATIONS

WORK EXPERIENCE

Infotech Aerospace Services Isabela, PR

Position: Project Engineer Specialist 2008-Present

Hours per week: 40-50

* Owner of the quoting process for the External, Mechanical Systems and Hot Section parts of airplane turbines. Responsible to prepare and submit accurate quotes on time for customer approval.

* Perform EVMS (Earned Value Management System) Analysis for level of effort and milestone based projects.

* Work with Productivity Improvement teams to enhance the quality and budget usage of engineering projects, and create Process Maps for the design qualification and validation of the casted airfoil parts.

* Worked with Class II Changes and Casting validation Projects. A Class II is a change that allows engine part and drawing changes that do not impact the production function, fit or form that will comply with FAA or military requirements.

* Manage quality, cost and delivery performance in accordance with customer’s expectations.

* Communicate and coordinate with other engineering disciplines such as design, structures, product definition, support group supervisors and managers to successfully implement and complete projects in a timely and cost effective manner.

* Conduct weekly review meetings to discuss budget and schedules with overseas customers.

* Responsible to negotiate achievable project requirements and ensure adequate planning to achieve deliverables.

* Request and track the required approvals from overseas customers and the FAA in order to validate all design changes.

* Work as a design engineer qualifying and validating design changes for casted turbine airfoil parts to develop technical engineering skills.

* (As a design engineer)Provide technical writing and documentation to substantiate the design changes in order to obtain approval and validation.

* Create drawing layouts of the engineering changes for the use of product definition.

* Participate in ACE (Achieving Competitive Excellence – Equivalent to Six Sigma) MFA (Market Feedback Analysis) to ensure 100% customer satisfaction.

* MFA (Market Feedback Analysis) to ensure 100% customer satisfaction.

Lokaola Surf Shop Hato Rey, PR

Position: Assistant manager 2002-2008

Hours per week: 20-35

* Delivered excellent customer service to achieve daily business sales targets.

* Supervise floor employees.

* Support Manager Activities like resource management and cashier activities.

* Led shop inventory operations: receiving, warehouse logistics and data loading into system.

* Placed inventory orders.

EDUCATION

Polytechnic University of Puerto Rico Hato Rey, PR

Major: Bachelor of Science in Environmental Engineering June 2007

JOB RELATED TRAININGS

* Information Security – 2008

* Government Contracts: An Overview – 2008

* Responsible Business Communication – 2008

* Creating Project Schedules – 2008

* Conducting Meeting Training – 2008

* Creating Weekly Reports – 2008

* Creating Budget Reports – 2008

* Teamcenter 101 - Basic (Portal) (Desktop Learning) – 2008

* Teamcenter 102 - Reports (Portal) (Desktop Learning) – 2008

* Teamcenter 202 - Workflow & Process (Portal)(Desktop) – 2008

* Teamcenter 203 - CIPT Approval – 2008

* Teamcenter 201 - Viewing (Portal) (Desktop Learning) – 2008

* Teamcenter 301 - EC Creation – 2008

* Teamcenter 302 - BOM Creation – 2008

* Teamcenter 204 - DCCB Approvals – 2008

* Teamcenter 211 - REA – 2008

* MD-Mechanical Drawing Interpretation Fundamental – 2008

* Standards of Customer Service –2008

* Ethical Awareness and Decision Making – 2008

* Recognizing Conflicts of Interest-Part I – 2008

* Antitrust: Overview – 2009

* Export Controls: Commercial Products (BIS) – 2009

* Product Quality and Substitution – 2009

* Resolving Conflicts of Interests- Part II – 2009

* Verification/Validation Schedules and Plans (EVP) – 2009

* EV101- Earned Value Management Introduction – 2009

* Casting Technologies Foundry School –2009

* Risk Management 101 – 2009

* Basic Gas Turbine for Employees with Limited Experiences – 2009

* Preventing Workplace Harassment – 2009

* MS Project 2003 Basic/Intermediate – 2009

* US Export Control Compliance and Awareness – 2009

* Document Management System Training – 2009

* EVMS for QN`S &EC`S – 2009

* Beyond MS Project and EVMS – 2009

* Protecting Company Trade Secrets – 2009

* Project Execution Process –2010

* How to be an outstanding communicator -2010

* Flight Simulation Project Management Practices and Principles (earned 21 out of the 35 educational credits required for the PMP Certification) – University of New Orleans, 2010

* Exit Inspection Procedures Training – 2010

* Preventing Slip, Trip and Fall – 2010

* Developing an Ethical Culture – 2010

* Conventional and Non Conventional Machining – 2010

* Export Controls: Military Products (ITAR) – 2010

LANGUAGES English

Spoken: Advanced

Written: Advanced

Read: Advanced

Spanish

Spoken: Advanced

Written: Advanced

Read: Advanced

REFERENCES Chris Colon Honeywell Customer Support Program Manager

Phone Number 787-***-****

Email Address *****.*****@*********.***

Reference Type Professional

Josue Marquez Infotech Aerospace Services Mechanical Design Supervisor

Phone Number 787-***-**** ext. 4662

Email Address *****.*******@**.***.***

Reference Type Professional

William Miranda Infotech Aerospace Services Product Definition Supervisor

Phone Number 787-***-**** ext. 4170

Email Address *******.*******@**.***.***

Reference Type Professional

Veronica Munoz Infotech Aerospace Services Mechanical Design Supervisor

Phone Number 787-***-**** ext. 4405

Email Address ********.*****@**.***.***

Reference Type Professional

Manuel Quiñones Infotech Aerospace Services Structures Supervisor

Phone Number 787-***-**** ext. 4613

Email Address ******.********@**.***.***

Reference Type Professional

Hector Cardona Infotech Aerospace Services Project Engineer Specialist II

Phone Number 787-***-**** ext. 4286

Email Address ******.********@**.***.***

Reference Type Professional

Mariela Peirats Praia Lokaola Store Owner

Phone Number 787-***-****

Email Address *********@*****.***

Reference Type Professional

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