Mark Sitzman Resume

MARK E. SITZMAN

**** ****** *** #*** ****: 858-***-****

San Diego, CA 92117 Cell: 619-***-****

Email: *******@*****.***

Objective: A challenging career position that will utilize my skills and experience with the opportunity for advancement.

SUMMARY

* Strong interpersonal and communication skills.

* Committed to maintaining quality and efficiency.

* Self disciplined, motivated and focused for achievement.

* Flexible team player, enthusiastic, detail oriented, and a quick learner.

* 7 years of high volume in-bound call center experience.

*10 years of warehouse operations experience.

* 4 years of experience in a lead or supervisor role.

PROFESSIONAL EXPERIENCE

GOAL FINANCIAL 1/07 - 12/07

San Diego, CA

Position: Underwriter.

Responsibilities: Performing credit evaluations for federal PLUS & private credit (consumer educational) loans. Resolving borrower issues by phone, email and fax. Underwriting 10-20 private educational loans per day.

Maintained a 90% personal QA call score each month.

Accomplishment: Worked with 2 other underwriters in funding 19 million in alternative loans.

Accomplishment: Increased PLUS loan approvals and implemented an on line guarantor loan approval process (second look) for potential borrowers.

COLLEGE LOAN CORPORATION 6/02 - 1/07

Poway, CA

Position: Credit Analyst/Senior Loan Processor.

Responsibilities: Performing credit evaluations, take inbound calls, and make outbound customer calls. Perform general problem resolution as it pertains to all loan products.

Maintained a 98% personal QA call score each month. Mentored new hire call center and credit representatives.

Accomplishment: Worked with the Credit Manager to reduce credit analyst errors by internal QC and training.

Accomplishment: Awarded CLC customer service rep of the year 2002.

METRO ONE COMMUNICATIONS 4/02 - 5/02

San Diego, CA

Position: Directory Assistance Operator.

Responsibilities: Directory assistance for Sprint PCS, Cingular, Nextel and AT & T wireless customers.

TELESPRECTUM, WORLDWIDE 9/01 - 3/02

San Diego, CA

Position: Customer Care Team Lead, Sprint PCS.

Responsibilities: Call center operations, troubleshooting wireless phones, billing inquiries, coverage areas, activating phones, phone features, setting up service plans, account maintenance, inbound customer service, resolving escalated call issues.

Accomplishment: Promoted from Customer Care Rep to Team Lead in 3 months of employment.

CONTINENTAL LAB PRODUCTS 7/97 - 8/01

San Diego, CA

Position: Receiving Clerk/Receiving Supervisor.

Responsibilities: Accept delivery of all incoming goods. Verification of materials, post receipts, and generate labels for finished goods. Prepare customs inspection documents, and schedule shipments to the maquiladora plant facility. Stock rotation, cycle counting, and physical inventory adjustments.

Pick, check, edit, and process sales orders for the lab, and OEM division. Process shipments using UPS, Federal Express, international and domestic freight carriers. Close work orders for sterilized and non-sterilized finished goods. Load and off-load containerized shipments. Delivered goods to local companies with a small cube truck.

Accomplishment: Promoted from Receiving Clerk to Receiving Supervisor in 1-1/2 years of employment.

EDUCATION

Mesa College

San Diego, CA

Computer Information Science/Business Management.

COMPUTER EXPERIENCE

Computer Software - Dbase3, Impact Accounting Software, Lotus 123, Open Access II, Microsoft Office, Outlook, Internet Explorer, Premiere 2000, Actiview, Clarify, CLC Originations System, and CRM.

Operating Systems – Windows, MS-DOS, JCL, VSE/VSAM, and MAC OS.

Programming Languages - IBM Mainframe Assembler, PL/1, and Microsoft Basic.

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