Industrial support

Jonathan Rojas

***** **** *** **

***

Katy, TX *7449

832-***-****

*****.**@*****.***

Skills Profile

 Strong eleven-year background in several fields Including, Staff Management and training, Helpdesk support, Networks and security systems.

 Bilingual ( English and Spanish )

 Skilled with PC hardware and applications: MS OFFICE, WINDOWS, LINUX, SAP, AUTOCAD, Lotus Dbase among others.

 Hand experience on WANs, LANs. Alarm and Communication systems.

 Logistics and Data Management.

 Knowledge of manufacturing machinery and measuring devices.

 Technical Support.

 Costumer Service.

 Exceptional analytical and interpersonal Skills.

Employment History

Networks & Low voltage Technician.

2006-2009 R.A.V Contractor, Katy, TX

 Served greater Houston area, with Helpdesk support for installed life-safety security systems, CCTV systems, Phone and LAN internet networks on residential and small business.

 Located and analyze trouble with damaged equipment or low voltage wiring.

 Resolved issues related to E-mail, voicemail, Web Hosting, VPN, DNS, Voice, Data, Internet, and router and network configurations.

 Managed and programming of ADEMCO, ADT, DSC and Paradox security systems.

 Performed hardware / software / printer / network device/ VOIP phones and network/Server and Network equipment installations and Maintenance.

Lead Person/ Helpdesk Support

1999-2006 Photocircuits Corporation, Peachtree City, GA

 Consistently managed an average of 15 personnel.

 Worked as a company certified trainer in Mexico, Costa Rica and New York. Plus, capacitated foreign personnel from, Philippines.

 Administrated 2 QC stations and all measuring devices.

 Assisted associates with end user desktop troubleshooting.

 Analyzed and troubleshoot electrical Testing computer machines.

 Worked temporality in designing printed circuit boards using AutoCAD.

 Programmed all new High tech models at the score department, using X and Y based on JAVA language, including technical maintenance

 Maintained logs Including OSHA and ISO 9000.

Administrative Support

1998-1999 Photocircuits Corporation, San Jose, Costa Rica.

 Analyzed the logistics records for the entire damaged product.

 Controlled receiving and distribution of merchandise to ensure inventory accuracy interface with vendors and accounting to resolve discrepancy problem.

 Worked in several projects, in order to improve personnel safety in several company departments.

 Maintained excel records for over 300 personnel performance statistics.

HR /Payroll

1996-1998 EMAPRO Security Systems, San Jose Costa Rica.

 Helped recruitment process, orientation and performance evaluation.

 Processed benefits, leave, termination and payroll paperwork.

 Developed PowerPoint presentations detailing benefits and policies concepts.

 Conducted orientations and all safety training, ensuring all documentation was completed.

 Processed salary promotions, bonuses and pay adjustments. Lotus D/base.

Education

1997-1997 University Latina, San Jose, Costa Rica

 Completed 1 semester Industrial Engineering (Business, Marketing and Human Relations.)

1996-1997 IPC Professional Computer Institute, San Jose, Costa Rica

 Technical computer certificate.

1996-1996 British Institute, San Jose, Costa Rica

 Certified English course, with emphasis in translation.

 Currently preparing for CCNA test from CISCO.

Other Experience

Worked in a 5 months contract, during 1996 for a Multinational company, based in San Jose, CR Translating over 3000 pages of manufacturing procedures, (English to Spanish).

References

References are available on request.

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