Shannon Simons

**** ***** ** *** *

Bellevue, NE 68123

402-***-****

xlisfp@r.postjobfree.com

Career Summary

Motivated and creative business professional, with an Associate Degree in Business Administration, with 7+ years of experience in the business world. Talent for quickly mastering technologies and procedures. Diverse skill sets with internal and external customer relationships. Displays diplomatic tact with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records and documentation for compliance reporting. Flexible and quick to adapt in times of change, able to maintain a sense of humor under pressure, while thriving in deadline-driven environments. Excellent team-building skills with an unending appetite to learn.

Skills

5+ years everyday use of Intermediate skill levels in Microsoft Word/Excel/Access/PowerPoint/Outlook.

5+ years use of web based research methods.

3+ years daily use of spread sheet reporting and working with numbers.

Professional Experience

Kaplan University- Omaha, NE 2011-2012

Financial Aide Officer/Financial Literacy Coordinator

• Developed tracking spreadsheet system for Financial Literacy

• Student Packaging Awards Received

Kaplan Higher Education - Omaha, NE; Council Bluffs, IA 2010 -2011

Default Management/Student Loan Counselor

• Awards won for number of students brought current by payment

• Consistently and progressively lowered Delinquency Rates for each student population

Dell 2010 -2010

Customer Service -BPS

• Increased typing speed from 45 WPM to 50 WPM

Remedy Staffing – Omaha, NE 2009-2010

Customer Service /Account Processing

• Awards for daily number of delinquent payments collected

• Creative customer solutions recognized and awarded with move from outbound to inbound call department.

TD Ameritrade – Bellevue, NE; Omaha, NE 2008-2009

Emerging Client Representative

• Compensation awarded for account referrals

• Compensation awarded for account transfers

Ford Motor Credit – Omaha, NE 2006-2008

Customer Service Representative

• Personal and Team awards monthly and quarterly for customer service excellence

• Consistent Quality Assurance scores with multiple awards for 96-100% QA

AAA Auto Club Group 2006

Administrative/Customer Service

• Consistent Quality Assurance scores above required 94%, averaged 98-100% QA

Perot Systems – Lincoln, NE 2006

Data Entry-Health and Life Insurance

• Increased typing speed from 30 WPM to 48 WPM

Rent-A-Center – Council Bluffs, IA; Omaha, NE; Lincoln, NE 2004-2006

Assistant Manager/Trainer

• Promoted and moved to a new store for Grand Opening within 9 months

• Managed a team of 5 including Account Management and Sales Associates

• Rotated through district stores to organize filing and collections systems

Education and Achievements

:

Kaplan University Omaha-June 2012- Current – 36 Credits completed

BS in Healthcare Administration

GPA 4.0/4.0 Estimated Graduation date 10/08/2013

Kaplan University Omaha-January 2011- June 2012

AAS in Business Administration

GPA 3.87/4.0- President’s List – Graduation date 06/27/12

Awards

President’s and Dean’s List –Academic Awards

Personal Excellence in Customer Service Award – Ford Motor Credit 2007

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