Customer Service High School

**** ***** *** **, ******, Texas ***** 214-***-**** ********@*****.***

LaKisha Reliford

Objective

A position where I can use acquired skills gained from previous experience to help and improve any corporation.

Experience

04/2009-present Irving, TX

Customer Service Professional Provide quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and, when required, de-activation. Activate new accounts as well as upgrades, downgrades, disconnects and reconnects service. Answer any billing questions, process any adjustments and payments, and inform customers of billing and installation procedures. Operate computerized systems to notate data, make corrections, mail and ship out requested information and equipment, and complete required follow up. Solve customer problems within company service policies and guidelines by utilizing approved procedures including scheduling service technician or escalating to appropriate department for further assistant. Sell our services and features to meet defined sales objectives/goals. Confirm satisfaction from customer and offer other assistance.

03/08-07/08 Dicker Staffing Dallas, TX

Billing Clerk Data entry of bills and billing codes. Match paperwork and billing codes with accurate bills and check for accuracy. Correct misplaced bills in Rumba As/400 database system. Deliver disputed bills to departments for reviewing and correcting. Print, scan, and mail out bill daily.

10/07-1/08 Resource Staffing Dallas, TX

Distribution Clerk Pick, tag, and bag items to be stocked or distributed. Check item numbers for accuracy and hand scan barcodes. Assist with inventory.

9/03-10/07 Risc Insurance Dallas, TX

Mailroom Associate Accurately receive, file, and deliver incoming mail to all departments. Compute postage amount using Pitney Bowes mail machine for outgoing mail. Copy, collate, bind, archive and scan confidential projects and paperwork. Coordinate and sign for delivery and pickup of packages, files, and supplies. Use UPS delivery label system to make mailing labels.

Education

08/94-05/98 High School Diploma Business Management at Townview High School Dallas, TX

Experience

Microsoft Word, Excel, PowerPoint, Lotus Notes, 10-key, 55-60 wpm

References are available on request

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