Customer Service Medical
Resume:
Irving, TX *****
Veronica Hudson
Objective
To obtain a clerical position with, a progressive organization to utilize my medical administrative skills and hereby make meaningful contributions to the achievement of company success.
Skills
CPR Certified
Medical Billing and Coding
Insurance Verification
Scheduling Appointments and Procedures
Accounts Payables/Receivables
Medical and Insurance Claims & Registration
MediSoft, Tracknet Aims, RiskTap, XP OS & Windows 7
Payroll
Electronic Medical Records and MediSoft
Vital Signs and Triage
Microsoft Outlook, Word and Excel
8,000 ksph
Professional Telephone Etiquette
Resolved customer service issues
Experience
2010 – Present WarranTech Bedford, TX
Sales Representative
• Resolved problems before escalating to higher Management.
• Followed and practiced Company Guidelines on Customer Service Problems.
• Communication to other department in reference to customer issues.
• Handled product registrations on a daily basis.
• Manually entered claims in company computer system software.
2010 Davaco Dallas, TX
Human Resources
• Prepared packets, E-Verified and prepared drug kits for new hires.
• Received, entered and gathered potential employee data.
• Verified accuracy and completion of background checks for each employee.
• Answered inquiries dealing with policy and procedures for all departments.
• Processed individual information to update forms and payroll documents.
• Handled inbound/outbound mail, including email.
• General office functions (recordkeeping).
• Created spreadsheets; updated with new hire information and comments.
Receptionist
• Handled incoming phone calls for all employees and departments.
• Signed for all inbound/outbound packages coming in from Fed Ex and USPS.
• Used Microsoft Outlook to inform employees and departments of their incoming mail.
• Operated a phone system with 30-35 lines.
• Maintained log-in book along with Fob’s.
2010 OsteoMed Dallas, TX
Receptionist
• Maintained all incoming phone calls to employees and departments.
• Signed off on packages, both incoming and outgoing.
• Maintained log-in book signed daily by guest delivery associates.
• Checked in visitors and assigned visitor badges.
• Aided the administrative department with the organizing/filing of paper work.
• Operated telephone system with up to 10-15 lines daily.
2010 AR Management Solution Las Colinas, TX
Medical Office Administrative
• Entered patient demographic information
• Reviewed EOB’s to ensure proper reimbursement of claims
• Handled billing and coding of ambulatory tickets for office records.
• Posted payments for patient ambulatory services.
• Prepared and processed patient insurance correspondence and filed.
• Processed paper claims for Insurances that can’t be electronically transmitted.
• Interacted with Patient and Insurance Co’s.
2009-2010 North Texas Foot and Ankle Irving, TX
Front/Back Desk Clerk (Internship)
• Filing Dictations and Operation Reports.
• Processed Aging Reports and Timely Filing, Explanation of Benefits.
• Verified patient insurance and CPT codes.
• Handled client collections and deductibles.
• Researched and analyzed the credentials of a Physician.
• Made appropriate financial arrangement for payment of patient accounts.
• Correct and re-fill all (rejected) claims
2009 Lone Star Park Grand Prairie, TX
Food Court Attendant
• Greeted customers and took orders.
• Prepared drinks and condiments when it is required.
• Ordering bulk food for concession stands.
• Stocked food supplies for next business day.
2004-2007 Delta School District Greenville, MS
Receptionist
• Proofread and analyzed paper work.
• Set up appointments with school faculty.
• Order supplies, kept area clean.
• Organized and filed paper work daily.
• Answered multiple phone lines for principal.
• Organized and coordinated school projects.
1999-2003 AON Corp. Chicago, IL
General Office Clerk
• Sorted and distributed checks throughout the company.
• Proofread documents mailings daily.
• Mailed and received packages for co-workers and executives.
• Entered data into computer systems to produce reports.
1992-1999 Mainstream Chicago, IL
Receptionist
• Answered phones for paid clients daily.
• Set-up appointments and reserved reservations.
• Directed drivers to multiple destinations.
• Assigned times for pick-up and delivery of merchandise.
• Entered information into computer system when required.
Education
2008-2009 Platt Medical Center Dallas, TX
Medical Office Administrative Specialist
• Graduated with Certificate/ Diploma, July 2009
1982-1983 Pivot Point Beauty School Chicago, IL
Cosmetology
• Graduated with Certificate, License obtained
1980-1982 Loop College Chicago, IL
General Studies
• Major: Business Administration
Reference upon request
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