Customer Service Manager
Resume:
Suzanne Kreml
Charleston, SC 29414
******@***.***
PROFESSIONAL PROFILE
An award-winning, conscientious, success-driven, team player with over eight years experience working for a Fortune 500 company. Strengths include a strong work ethic, the ability to multi-task, exceptional organizational and time management skills, establishing rapport with clients, and working knowledge of Word, Excel, Outlook and Power Point. Experienced in managing sensitive and confidential records. Thrive in fast-paced, deadline-driven atmosphere.
PROFESSIONAL EXPERIENCE
KIAWAH ISLAND REAL ESTASTE - Receptionist 07/10 - 05/11
This position's duties included: overseeing front-office operations while providing impeccable customer service to walk-in guests; preparing and proofreading correspondence; updating listings database, scheduling and maintaining; answering phone calls; filing and organizing the office.
RANCHO VALENCIA RESORT & SPA – Sales Asst. and Office Manager 06/08 - 11/08
This position required excellent organizational skills, professional phone manner, effective written and oral communication skills, proficiency in MS Word, Excel, Outlook, Publisher and PowerPoint.
CALIFORNIA REAL ESTATE LICENSED 03/99 - 03/12
AMERICAN EXPRESS – Travel Coordinator & Meeting Planner 11/90 - 06/98
Managed and negotiated contracts on behalf of corporate clients to organize all aspects of CEO/CFO regional meetings and training sessions. Then, coordinated all travel arrangements (air, hotel, car) in a fast-paced, results-oriented environment.
AWARDS
Earned award as “Pacesetter” with American Express which places one in the top 5% in the nation by having served as a model employee. Performance is judged on productivity, reliability, attitude, customer service, and professionalism. This award is the highest achievement possible for a Travel Consultant / Meeting Planner.
VOLUNTEER EXPERIENCE
Conflict Resolution Mediator with first-time juvenile offenders and victims
Taught adult literacy
EDUCATION
Miami University – Oxford, OH
Bachelor Degree Major: Psychology
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