Production/ Quality Manager
Resume:
GEORGE (RICK) POITRAS
California City, CA 93505
***********@***.***
OBJECTIVE
PLANT / PRODUCTION MANAGER / QUALITY ASSURANCE MANAGER
* Proven ability to organize and streamline production processes to create
a quality product that meets rigid and strict tolerances ( from product specific
standards to government required standards.
* Effective Management of up to 170 employees and Quality Assurance to produce a
low cost, low warranty, quality product that any company would be proud of.
* Increased production by 30%; Cut warranty costs by 25%.
SUMMARY OF QUALIFICATIONS:
+ Numerous Management & Supervisory Training Classes; Trained in QS 9001
processes; Quality Training Classes; Proficient in MS Word & Excel.
+ Hands-on manager with 15+ years of successful leadership experience in
Plant & Production Management and Quality Assurance.
+ Competent in lean manufacturing procedures having overseen fast paced
production processes.
+ Thorough knowledge of current manufacturing and quality practices.
+ Experienced in all aspects of production, including engineering design,
purchasing, quality inspection, customer service and warranty.
+ Strengths include strong leadership, excellent communication and
supervisory skills; hiring, termination, scheduling, training, and
payroll; strong team player.
+ Attention to detail and dutiful respect for compliance in regulated environments.
+ Familiar with human resource, safety, and environmental requirements.
+ Computer and Internet literate.
QUALITY ASSURANCE MANAGER (SKILLS)
* Set up and monitored quality procedures to oversee complex production
processes dealing with life threatening systems.
* Trained Quality technicians for each check point in the system.
* Wrote procedures and job descriptions.
* Maintained records and filed reports to governing bodies.
* Set up and maintained Quality system.
EXPERIENCE:
5/2008 to Present
Operator
RIO TINTO (Borax Mine) Boron, CA
Makes Borax Product for Companies such as Dial Soap, Fiberglass, etc.
This is a round-the-clock process with three shifts of 8 hrs each.
* Make checks of the process by doing the rounds of the manufacturing system.
* Use a 9-yard loader to load the product into the beginning of the system, run the
process bycomputer system for starting up, maintaining and changing process,
and delivering product.
I do not directly supervise any employees.
* Qualified and worked as an Operator in Primary Process.
* Qualified and worked as an Operator in Magnetic Separation Process.
* Qualified to Run Process remotely by computer and also worked in this area.
* Qualified on Loaders (to 10 yards), Forklifts, Bobcats, MSHA Qualified 2009.
11/2006 to 3/2008
Plant Manager
AMERICAN CARRIAGE ORIGINALS, Tehachapi, CA
Manufacturer of Luxury Motorbuses on Prevost Chassis. Buses = $1.5 Million+
Building was about 20,000 sq. ft. One shift production process.
* Reported directly to the owner of the company.
* Supervised 30 persons including Designers, Purchasing, Service Personnel, and
Manufacturing employees.
* Interacted daily with vendors and owners of the buses.
* Hiring and training employees.
* Purchasing.
* Engineering.
* Service.
* Safety.
* All phases of quality and daily production.
4/2004 to 9/2006
Plant Manager
DUTCHMAN INDUSTRIES, Goshen, IND
Manufacturing plant of Travel trailers, Fifth wheels, and Sport Utility Vehicles, with
aluminum frames and Fiberglass exteriors. We built RV's for FEMA for many disaster
efforts in the US, including New Orleans hurricane, and many others
* Reported to the Corporate Director of Manufacturing of this one-shift operation.
* Supervised 160-170 employees in a 130,000 sq.ft plant.
* Set up production to manufacture $300,000 worth of product per day and $1.5 million per
week of business.
* Interacted daily with employees, vendors and in-house company suppliers, dealers
throughout the USA, and the Sales manager for my product.
* Insured on-time delivery by vendors to insure smooth manufacturing of a quality
product to the dealer.
KEY ACCOMPLISHMENTS:
* When I took over as Plant Manager, many RV's were going out incomplete. This
created quality issues and time wasted on dealer issues. I was able to streamline the
building process and create a finished, quality end product.
* Produced from 13 High-end fibreglass walled Toy Haulers to 22 Fibreglass walled
Recreational Travel Trailers per day.
* Scheduled orders and production.
* Practiced a LEAN manufacturing process with vendors delivering the product needed for
manufacturing one to two days before being needed in order to minimize on site inventory
and also aid in exact match to established orders.
* Oversaw Payroll information and details for all personnel in my charge.
* Hiring and Training of employees.
* Quality and Consistency of Product.
KEY ACCOMPLISHMENTS:
* Increased production 30%. (See explanation on LAST PAGE OF RESUME.)
* Cut warranty costs by 25%. (See explanation on LAST PAGE OF RESUME.)
2/2003 to 3/2004
Quality Assurance Manager
AERO COACH DIVISION OF DUTCHMEN INDUSTRIES, Syracuse, IND.
A division of the above company that built Travel Trailers.
* Reported to the Corporate Director of Quality. (One shift.of 50-60 hrs a week).
* Responsible for 4 plants in the Aero Division - all Codes and Quality issues.
* Responsible for all Quality and Systems check personnel and implementation of
procedures.
* Supervised 7 employees in 4 buildings who did Life-critical checks of systems such
as Electrical, Propane , and Plumbing.
* Created and monitored the check process as well as doing Quality checks of the
process and of each individual final product to insure a ready-to-ship, quality RV.
* Interacted daily with vendors, employees, management, sales managers, and
sales people, as well as government inspectors from the U.S. and Canada.
* Responsible to provide paperwork to RV-specific governing agencies (RVIA) and (CSA)
and government-specific manufacturing agencies.
KEY ACCOMPLISHMENT:
* Because of the quality and success of the product produced under my responsibility,
I was asked to take over the above plant at Dutchmen's largest and highest $ line as
Plant Manager.
05/1996 to 12/2002
NOMAD TRAVEL TRAILER, Div. of Skyline Corp. Elkhart, IND.
Plant Manager (1 shift of about 50-60 hrs a week)
* Responsible for producing a quality and complete product through my area.
* Supervised 33 people that worked for me in this manufacturing process.
* Responsible for the production processes of electrical, metal, slide-outs, body work in a
multi-product production line, supervising 50 plus employees.
* Hiring production employees and maintaining production levels of up to 15 travel trailers,
fifth wheels and park trailers per day.
* Dealt daily with vendors, designers, purchasing, sales personnel, production and
management.
Quality Assurance Manager
* Responsible for a three plant facility including lamination plant.
* Insured a quality product throughout the manufacturing process by daily inspections of
system checkers (those doing the critical tests of life threatening systems) as well as
inspections throughout the production line to verify quality and compliance with mandatory
requirements by agencies such as RVIA (Recreational Vehicle Industry Association) and
UL (Underwriters Laboratories).
* Responsible for code application and quality for RVIA, RPTIA, CSA, Underwriters'
Laboratories (U.L.) and numerous state codes applicable to the recreational vehicle industry.
* Dealt daily with purchasing and vendors to insure quality materials for production.
* Consistently checked production for code violations and set-up monitoring programs for
all production areas.
* Communicated with dealers/customers to stay in touch with current situations.
KEY ACCOMPLISHMENT:
* Due to growth within the Company and the success of my Quality position, I was asked to
take over portion of the production process as Plant Manager.
7/1993 to 4/1996
Plant Manager
COBRA INDUSTRIES, Goshen , IND
* Responsible for 80+ employees in the production of high end Travel trailers and fifth wheels.
(1 shift about 50-60 hrs a week).
* Produced 5 per day at this facility.
* Interacted with Production personnel, engineers (designers), sales, dealers, vendors and
management.
* Oversaw scheduling, complete payroll documentation, and quality of product.
Production scheduling.
* Hiring and Training of employees.
* Purchasing.
* Shipping of high end travel trailers and fifth wheels.
8/1990 - 6/1993
President
Diversified Marketing, St. Petersburg, FL
EDUCATION & TRAINING:
IN-HOUSE COMPANY TRAININGS
Trained in QS 9001 processes
Numerous Management & Supervisory Training Classes
Interaction with subordinates
Human Resource issues such as Violence in the workplace
Sexual Harrassement
Safety requirements in the workplace
Payroll Training.
Quality Training Classes (On-line)
Training to keep up with emerging laws and requirements, and testing procedures put on by
governing bodies such as UL, CSA and RVIA .
Knowledgeable in MS Word, Excel, Outlook
NOTES ABOUT MY ACCOMPLISHMENTS AND MANAGEMENT STYLE (Page 2):
"I increased Production 30% and also cut Warranty costs by 25%. How?
First and foremost, I interacted with the production people to find out what created their individual
drive to succeed. What motivated each one? Money? Accomplishment? Security. I tailored their
individual goals to achieving mine based on what drove them.
I then organized the manufacturing process to achieve systematic building based on the number of
people necessary to accomplish the goal for a day's work, which allowed the individual people to
make more money and produce more product in the given time.
I finetuned the delivery of materials to always be there when they were needed to finish the
manufacturing on a daily and weekly basis.
I then spent most of my day interacting with workers to answer their questions, challenge them
to better their time for completion, physically work with them to share easier ways to accomplish
these goals, and encourage them to always make certain that when an RV leaves their area it is
a quality, well built unit so that they don't have to do rework. This saved them time which got them
out earlier in the day, made them more money per hour, and created a quality product.
KEYWORDS: PLANT MANAGER ... PLANT SUPERINTENDENT .. QUALITY ASSURANCE
MANAGER .. MANUFACTURING .. LEAN MANUFACTURING .. CUTTING COSTS
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