Customer Service Administrative Assistant

*** ***** ****** ***** *******, FL *****

813-***-**** * ****.****@*****.***

DELNITA LANE

A highly equipped Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.

Work Experience:

Customer Service Rep 09/2011-01/2012

Vangent – Riverview, FL

• Assist Medicare beneficiaries with benefits

• Data entry

• Answering inbound calls

Field Specialist 12/2010 - Present

Mosaic Sales Inc., Tampa, FL

• Customer Service

• Data entry

• Microsoft Word, Excel, Outlook

• Market research

• Establish marketing relationships with clients

• Display marketing material

Marketing Support Coordinator 11/2005 – 11/2010

Apollo Group, Tampa, FL

• Gathering and analyzing statistical data to generate daily reports

• Creating and maintaining office documents: office documents such as, invoices, reports

• Accompanying the employer to conferences and meetings

• Overall office keeping: maintaining the inflow and outflow of goods (food, paper, pens, pencils, notepads etc.), arranging for repair and maintenance of office equipment, receive, store and maintain inventory of office supplies and equipment, and send, receive and sort mail and other packages

• Maintaining confidentiality in all aspects on the firm’s dealing and working

• Database management

Resource & Referral Counselor 01/1993 – 05/1997

Childcare of SW Florida, Ft. Myers, FL

• Assist parents in finding appropriate childcare situations

• Database maintenance for five counties

• Data entry

• Customer Service

• Multiple day projects, including: front desk reception, mail delivery, order supplies, visiting home and daycare centers

Education:

Boca Ciega High School 1983

High School Diploma

University of Phoenix 2008

Professional Certificate for the coursework required

In Human Resource Management

University of Phoenix

Bachelor of Science in Management Degree 2010

Relevant Skills:

Type 60wpm Microsoft Word, Excel, Outlook, and PowerPoint Oracle

Switchboard PBX PeopleSoft

References:

Professional and personal references provided upon request

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