Customer Service Representative
Resume:
Dear Personnel Specialist:
If your Company/Firm is seeking a professional who has demonstrated sound business judgment, decisiveness, well-developed planning, analytical, and communication skills, and a consistently high level of performance in a variety of progressively responsible and challenging assignments, please see my resume enclosed.
My success in the past has stemmed from my strong commitment and sense of professionalism. I keep high standards for my work and am known for my ability to follow through on assignments.
I believe my background provides the skills you require for the position. I welcome the opportunity of a personal interview to further discuss any qualifications.
If any additional information is needed, please feel free to contact me at 215-***-****.
Sincerely
Nikeeta L. Bradley
Enclosure: Resume
101 West Godfrey Avenue
Philadelphia, PA. 19120
*****************@*****.***
Nikeeta L. Bradley
________________________________________
Several years of progressively responsible experience in providing customer service and working in a team environment: Strong work ethic and well organized; excellent interpersonal skills; performs well under minimal supervision as well as within groups. Conducts oneself in a professional manner at all times. Highly efficient; believes in using time wisely.
________________________________________
Experience:
School District Of Philadelphia
Substitute Teacher 5/10 – Present
• Prepares Lesson Plans for students
• Teach students core curriculum
• Office duties as well
Spear, Greenfield & Richman
Receptionist 6/08 – 5/10
• Answer multi-line telephone system
• Transferred calls accordingly
• Typed reports
• Sort and distributed mail among the lawyers
• Proficient in Microsoft programs
• Process documents on Excel spreadsheet
• Distribute clients settlement checks when necessary
• Use of all office machines
• Schedule/re-schedule Depositions & Arbitrations
• Schedule appointments for Lawyers
Ikon Office Solutions
Customer Service Representative 6/06 – 4/07
Received large volume of incoming documents & packages and distributed throughout campus.
Operated large capacity copier equipment to duplicate extensive educational materials and administrative documents.
Utilized online systems/databases to retrieve original documents as requested.
Handled incoming calls and transfers on a multi-line phone system.
Responded to customer needs and requests in person, via phone and internet.
Prudential Financial
Transaction Processor 10/01 – 10/04
Entered check transactions (loan payments) into the system.
Consistently reached and exceeded hourly quota requirements.
Contacted customers directly to resolve any discrepancies.
Processed and encoded checks in preparation for bank deposits.
Education: Temple University
Major: Criminal Justice Graduated: 2000 (Bachelors)
Technical Skills: Microsoft Word, Access, Excel, Lotus 1.2.3, Microsoft PowerPoint, WordPerfect, Microsoft Outlook, Email, Lotus Notes, Data Entry, 55 WPM
Salary Requirement: Negotiable
References: Upon request
Contact this candidate