In-Kind Donations Manager/Sr. Resident Coordinator

Robert D. Williams

**** ****** ***** *Raleigh, NC 27604

336-***-**************@*****.***

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Professional Profile

Mid-level manager with multiple years of result oriented leader management, leader development, business development, and budget awareness; Strong strategic thinker, planner and people-management skills; Effectively managing multi-million dollar budgets; Perseverance to “close the deal/get the job done” in tasks both familiar to current job duties, as well as when being tasked with assignments in new areas.

Core Skills

Leadership Development Operations Management Customer Service

Planning Policy & Procedure Planning and Enforcement Performance Improvement

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Current & Most Recent Titles

In-kind Donations Manager & Senor Resident Coordinator

Financial responsibility to accurately value and document the value of all donations; Work with all departments to determine specific targeted donations; Develop good company and community relations; Submit end-of-month reports to President/CEO detailing in-kind goods and services with dollar valuation; Vocational training: teaching computer skills including operating system, typing, documentation; verbal and communication skills, personal presentation skills and organization skills on an ongoing basis to up to 12 clients assigned to In-kind; Computer Program design, implementation and maintenance to accurately record all appeals and results; Implement and teach scanning technique for accurate documentation; Provide continuing education, workshops to In-kind residents weekly, teaching skills such as verbal/nonverbal communication, sale techniques and computer skills

Senior Resident Coordinator

Supervise all Staff-in-Training, Post Graduates and Scholars (43 currently); Responsible for all Sr. Resident requisitions; Assist with outside legal issues-contacting case managers, parole officers, child support; Maintain files with program and training information; Act as mentor for residents needing help, using Motivational Interviewing techniques; Track home visits and documents; Assist in transition to work-out-gather, information, put together packets to work-out management, help them use their training here to find work outside of TROSA; Develop Sr. Resident fact sheet with current description and information for each Sr. Resident; Generate bi-annual evaluations; Availability to assist Sr. Residents 24 hours a day, 7 days a weeks

Medical Department Manager

Develop, maintain and follow policies and procedures to ensure TROSA residents receive appropriate medical care; Communicate with inside staff and outside providers regarding resident medical issues and department issues; Oversee all aspects of medication monitoring tracking, reviewing and processing (including psychotropic) for over 350 residents; Work directly with Nurse Practitioner to ensure that physician orders are followed; Oversee Wednesday Night Clinic, ordering materials and reporting accordingly; Work with Intake Department to determine if participants will need medical clearance; Prepare yearly budget, projecting services, medications, and supplies; . Communicate with all departments regarding resident’s abilities to preform work; Handling residents personal request for care i.e. dental, eye exams, etc.; Work with Moving Company residents getting physicals, lab work, and screenings to obtain DOT cards and CDL license; Work with Aftercare to transition residents medical needs out of TROSA and to perform random drug screenings of transitional housing residents; Provide direct supervision for all Sr. Residents assigned to Medical Department and up to 15 residents providing vocational training to each

Professional Experiences

12/2011- Current TROSA Inc. Durham, NC

In-kind Donations Manager

10/2009- Current TROSA Inc. Durham, NC

Senior Resident Coordinator

07/2009-12/2011 TROSA Inc. Durham, NC

Medical Department Manager

11/200-7/2009 TROSA Inc. Durham, NC

Intake Specialist, Assistant to Department Manager

08/1999-04/2002 Outback Steakhouse Lynchburg, VA

Certified Trainer/Key/Host

04/1997-08/1999 Applebee’s Lynchburg, VA

Certified Trainer/Bartender/Waiter

06/1995-03/1997 Bull’s Steakhouse Lynchburg, VA

Waiter

06/1994-08/1994 Subway Roanoke, VA

Shift Manager

08/1993-06/1995 Lynchburg College Lynchburg, VA

Admissions Assistant

11/1993-06/1995 Lynchburg College Lynchburg, VA

Catering/Bartender

Academics

2011 Durham Technical Community College Durham, NC

University Transfer Student

2007 Durham Technical Community College Durham, NC

Psychology

1997 Central Virginia Community College Lynchburg, VA

General Studies

1993-1996 Lynchburg College Lynchburg, VA

Communication/Sociology Major-No Degree

1990-1992 George Washington High School Danville, VA

College Prep-Graduated

Certificates, Training Hours, References and Letters are available also

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