Customer Service Assistant
Resume:
**** *. ****** ***** *****, Houston, TX ***** •832-***-****/281-***-****•*******@*****.***
Dianella Rene’ Pete
Objective
To gain experience and to further my career in within your company. I believe I can be a very great asset to your company. I’m a hard worker and quick learner; I put a lot of pride and integrity in my work. I’m customer oriented and I multi task with excellent customer service.
Experience
07/2011-08/2011
Medical Assistant Dr. Alfred Louis Family Practice
Houston, TX
Taking vitals, drawing blood, administering medicine and injections, EKG, Spirometer tests, urinalysis, recording information in medical records-keeping systems, preparing and handling medical instruments and supplies, collecting and preparing specimen and specimens of bodily fluid and tissues for lab testing.
06/2011-07/2011
Phlebotomist Hip Hop HIV Awareness Houston, TX
Performed a variety of routine blood drawing procedures to include venipuncture, techniques using standard equipment to include vacutainer tubes and sleeves, tourniquets, syringes and butterfly needles.
Confirmed with patient to obtain information for laboratory records, explain procedures allay fears and elicit cooperation.
Prepared, processed, labeled and stored patient specimens and sample according to departmental procedures using standard techniques and equipment for subsequent analysis by clinical laboratory staff.
Assembled equipment, such as tourniquet, needles, and disposable containers for needles, blood collection devices, gauze, and alcohol on work tray, according to requirements for specified tests and procedure.
Utilized standard procedures for the maintenance of positive patient identification, record appropriate collection information on proper requisitions.
01/2011-06/2011 Courtyard Convalescent Center Houston, TX
Certified Nurse Assistant
Assist with bathe, feed, dressing, observing intake of food, care of hair and nails, responding to call lights.
Observing and reporting symptoms, reactions and changes, Encouraging and participating in rehabilitative measures.
Assist with lifting, moving and transfer for procedures.
06/2008-03/2010 Tuscany Village Pearland, TX
Certified Nurse Assistant
Assist with bathe, feed, dressing, observing intake of food, care of hair and nails, responding to call lights.
Observing and reporting symptoms, reactions and changes. Encouraging and participating in rehabilitative measures.
Assist with lifting, moving and transfer for procedures.
03/2006-09/2007 Teeter Totter Daycare Houston, TX
Teacher Aide
Cares for children 6 weeks old to 13 years old in an institutional setting. Prepare for children and serve meals three times a day also snacks and refreshments to children and rest periods. Instructs children regarding desirable health and personal habits. Organize and participate in recreational activities.
01/2005-01/2006 Love and Joy Personal Care Home Houston, TX
Home HealthCare Provider
Assist patients with their daily activities. Effectively administered patients’ medications. Responsible for handling patient’s personal business, cooking and cleaning on daily basis.
10/2003-12/2004 Richmond State School Richmond, TX
MHMR Service Assistant
Basic care and daily activities. PMAB and First Aid and CPR certified. Keep files up-to-date (progress reports), documentations.
Education
May 1995
High School Diploma LaGrange Sr. High School Lake Charles, LA
September 2008 A & B Training Academy Houston, TX
Certified Nurse Assistant
August 2011 Fortis Institute Houston, TX
Certified Medical Assistant
Skills
Medical: Patient intake: Including vital signs and medical history, positioning for exam, EKG, urinalysis, culture collection and pregnancy testing, finger sticks (capillary puncture), hematocrit, hemoglobin, venipuncture (vacutainer, syringe and butterfly), injections (intradermal, subcutaneous, intramuscular) and First Aid and CPR
Office: scheduling, filing, med iSOFT, general office tasks, reception and typing
References Available Upon Request
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