Customer Service Quality Assurance
Resume:
Kaylin M King
Experience:
Accent Marketing
Hot Springs, AR 71913
Team Lead
Jan 26, 2009- Current
Responsibilities:
Basic Account Maintenance
Handle escalated or unresolvable issues
Assisting assigned Assistant Program Manager
Providing quality assurance assistance
Overseeing the day-to-day operations of customer service teams.
Monitoring daily processes
Direct the training for new Customer Care Representatives
Also required to take customer calls during peak hours
McDonald's of West Branch
West Branch, MI 48661
Crew
July 22, 2006- October 2008
Basic cleaning
Order taking and payment
Food preparation/cooking
Assist in quality assurance of products and services
Assure speedy service and friendly attitude/atmosphere
Food Cost Committee
Carter's Childrenswear
West Branch, MI
Sales Associate
April 19, 2006-October 2006
Basic cleaning
Register
Customer assistance with product/sales
Stocking
Inventory
Surline Elementary School
West Branch, MI
Teacher's Aide/Tutor
October 12, 2005- December 2005
Entering Grades/ Grading Assignments
Monitoring children during work time and recess
Guiding students between classes
Assisting with assignments and crafts
Helping individual students who are behind in daily classwork
Helping individual students who may be having trouble with specific lessons
Education:
Kirtland Community College
Roscommon, MI 2005-2007
Engineering Design Technologies
No Degree
Ogemaw Heights High School
West Branch, MI 2001-2005
High School Diploma
Awards Received:
Attendance
Exemplary workmanship
1st place in regional MITES
Gold Cord (Magna Cum Laude)
Silver Cord (National Honors Society)
National Honors Society Alumni
Qualifications:
Proficient with CSM, sView and FDT programs
Great computer skills including: Excel, Word, PowerPoint, Outlook
6+ years of experience in Customer Service related fields
3+ years of experience in telecommunications/call center environment
Contact this candidate