Customer Service Management

Lucy Giampino

*** ***** ****** ****

Mahopac N.Y. 10541

845-***-**** (Home)

914-***-**** (Cell.)

*********@*****.***

• Summary

A Dynamic, Innovative, Fast Learning Business Professional With Organizational Skills And Friendly Rapport.

• Skills

Excellent Multi-Tasking

Excellent People Interaction

Excellent Team Player

Excellent Ability To Recognize Frequent Callers

• Experience

Admiralty Seal Coating, Inc. Peekskill, NY 2/08 – 12/11

Senior Receptionist

• Meet / Greet Vendors

• Answer Busy Multi Line Phone

• Assort Mail and Distribute

• Prepare Marketing Material

• Faxing, Coping

• Order Supplies as needed

• Filing and Billing

• Mail Monthly Statements

• Make Bank Deposits

Polymedco Inc. Cortlandt Manor, NY 9/03 –8/06

Senior Receptionist

• Meet Greet Clients

• Uphold Courteous And Professional Atmosphere

• Extremely Busy Phone / 12-Line Phone

• Accommodate Executive Management And High Profiled Guests

• Preparation Of Conference Rooms And Catering Requirements

• Coordinate Company Functions / Picnics / Parties

• Provide Administrative Support For Departments/Microsoft Word/Outlook used daily.

• Maintain Customer Service Filing System

• Mailing / Fedex / Overnight Etc.

• Creating Labels For Files

BEA Associates, New York, NY

Senior Receptionist 7/87 – 11/96

• Meet / Greet Clients

• Log Visitors

• Keep Record Of Attendance / Vacation Time

• Prepare Luncheons For Clients And Top Executives

• Handled Multiple Phone Calls Simultaneously

• Understanding Priority Of Callers

• Always Maintaining Professionalism And High Profile Of Corporation

Raferty, Grainger, Rosenbloom And Drew Esq. New York, NY

Senior Receptionist 11/78 –5/87

• Meet / Greet Clients

• Mailing/ Fedex/ Overnight Etc.

• Prepare Conference Rooms

• Arrange Messengers

• Filing / Busy Phone

• Education

Herbert H. Lehman H.S. Bronx, NY (Honors)

• Art

• Debate

• Gymnastics

• Additional Comments

Ability / Flexibility To Work Overtime As Needed

Contact this candidate