Customer Service Manager

Catherine Hernandez, PHR

New York, NY

*************@*****.*** - 218-***-****

Work Experience

Talent Acquisition and Development Manager (Consultant)

Maxymiser, Inc. - www.maxymiser.com/us-home

2012 to Present

Led U.S. recruitment strategy and initiatives for a SaaS-based later stage start-up.

Implemented first global applicant tracking system (SmartRecruiters) to increase hiring efficiency and improve departmental metric tracking.

Increased the regional employee base by almost 100 percent in a five month timeframe with quality hires in Sales, Technical Services, and Client Services.

Created and oversaw the delivery of standardized onboarding, performance management, and business communications programs.

Facilitated and planned company-wide social events to foster start-up culture.

Reporting and budget responsibilities as necessary for CFO and VP Finance.

Talent Acquisition Partner

Infusion - www.infusion.com

2010 to 2012

Served as a strategic talent acquisition partner for all US hiring focused mainly on highly technical software development, project management, sales, operations, and administrative roles.

Aided in the creation of new Recruitment Metrics, preparation of global department presentations for quarterly company meetings, and the implementation of standardized recruitment processes to increase overall departmental efficiency.

Utilized traditional and creative mediums to source for active and passive candidates.

Conducted interviews and organizing candidate pipeline via Taleo Business Edition.

Co-created and prepared the global launch of Infusion’s Peer Mentor Program and newly revised New Hire Orientation program to improve new hire acclimation.

Collaborated with other internal departments – Resourcing, Sales, Delivery, etc. to ensure proper communication and staffing of all staff-aug and project-based engagements.

Other HR and Recruitment responsibilities as designated by the Global HR Manager.

Staffing Consultant

Robert Half International - www.rhi.com

2009 to 2010

Successful business development through negotiation and communication of temporary staffing benefits.

Maintained relationships with existing clientele to expand business via face-to-face meetings and consistent telephone contact.

Pre-qualified, interviewed, and recruited top local administrative professionals.

Worked in a team setting to strategize and attain weekly performance goal objectives and contribute to divisional growth.

Brand Operations and Staffing Coordinator

Victoria's Secret - www.limitedbrands.com

2008 to 2010

Conducted initial screening and verification of references for all store applicants.

Delivered new hire orientation and comprehensive training for all seasonal, part-time, and full-time employees.

Maintained loss prevention policy awareness through consistent training initiatives, customer service exercises and associate engagement exercises.

Executed packaging inventory, supply order management, and other administrative duties to company standard.

Skills and Specialties

Technology Recruitment, Technical Recruiting, Talent Acquisition, Talent Management, Sourcing, Global Sourcing, College Recruiting, New Hire Orientations, New Hire Training, New Program Development, New Program Launches, Relationship Management, Communication Skills, Intercultural Skills, Temporary Staffing, Customer Service, Contract Recruitment, Employee Relations, Performance Management

Education

2009 - 2011 The College of Saint Rose

Business Administration

MBA

2003 - 2007 University of Minnesota-Duluth

Finance

BBA

Recommendations

Mitch Williams

Colleague "Catherine is one of best internal recruiters i have ever worked with. She is extremely focused, finds great candidates very quickly and efficiently and has a tremendous ability match the requirements of a position with the needed skills. She is able to manage the entire hiring process and on boarding process in a very professional, effective way."

Kyle O'Neill

Service-Provider "Catherine is by far one of the best recruiting professionals I have ever worked with. She provided a human touch to the recruitment process, and smoothly and effectively managed the negotiations and overall communication with the prospective employees. I would not hesitate to recommend Catherine to any company in need of a talented recruiter."

Layla Kidwai

Colleague "Cat is AMAZING...I was fortunate to have an opportunity to work with her at Infusion and there was never a day that I was not inspired by her passion and dedication. Not only is she good at what she does, she is the BEST at it"

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