tatiuana resume
Resume:
Tatiuana Dorsette
Fort Lauderdale, FL 33311
****************@*****.***
TECHNICAL & CLERICAL CAPABILITIES:
Microsoft Word PowerPoint Excel Outlook Filing Data Entry 45-50 wpm
WORK HISTORY
Customer Service Representative/Secondary Sales
March 2011 – Present Convergys Fort Lauderdale, FL
Answer inbound calls as third party vendor for a major client.
Provide customer service and product knowledge on cellular phones.
Virtually troubleshoot technical issues and recommend solutions.
Produce an average monthly revenue of $400-$500 per month on cellular accessories.
Retail Sales Associate
September 2010 – June 2011 The Gap (Outlet) Plantation, FL
Provide assistance to customers on sales floor and cash register.
Assist in maintaining store appearance.
Retrieve merchandise from stock and arrange on floor according to design layout.
Responsible for handling sale transactions and maintaining a till balance of 100%.
Sales Associate
November 2009 – April 2010 Dollar General Corp. Fort Lauderdale, FL
Provide assistance to customers on sales floor and cash register.
Replenish and organize sales floor.
Responsible for handling transactions and maintaining a till balance of 100%.
Intern Counselor
June 2006 – August 2006 All My Children Academy Pompano Bch, FL
Answered inbound calls, responded to patron inquiries, and routed call to appropriate party.
Developed weekly scheduled of activities for children ages 4-5 year old.
Recorded and produced daily progress of students’ performance.
Discussed student concerns with department head; worked consecutively for resolution.
Assist in preparing meals and refreshments.
VOLUNTEER EXPERIENCE
June 2005- August 2005 C. Robert Markham Elementary Pompano Bch, FL
Verify IP Addresses and assign to computers.
Test and record operating and inoperable computers and its components.
EDUCATION
June 2009 High School Diploma Nova High School Fort Lauderdale, FL
Contact this candidate