Customer Service Management

Jason E. Lenhardt

Sourcing Specialist

SUMMARY

Over ten years of combined Procurement and Client Server Support Services experience. Adept at interfacing with vendors, highly motivated self-starter with excellent management and analytical skills. Professionalism displayed at all times. Customer oriented, with the ability to establish a quick rapport and build lasting relationships with internal end user groups and vendors, through attention to detail in determining the customer’s needs. Excellent personal computer, application, and software knowledge.

EXPERIENCE

2006 - Present Sourcing Specialist

Lonza Biologics, Inc. (Formerly Cambrex)

2005 - 2005 Corporate Buyer

SafeNet, Inc. (Spherion Agency)

1998 - 2005 Procurement Buyer III

MCI Enterprise Hosting, A Digex Service

1996 - 1998 Logistician / Order Account Specialist

Wang Global

EDUCATION

2002 AA General Studies:

Concentration in Materials Management

Montgomery College

2008 BS Management Studies:

Minor in Customer Service Management

University of Maryland Univ. College

*Currently MS Management:

Enrolled Acquisitions and Supply Chain Mgmt.

University of Maryland Univ. College

SKILLS

Create Systems, Applications, and Products (SAP) end user instruction documents; and train employees on system requisitioning and purchasing procedures.

Perform material resource planning (MRP), and bill of material (BOM) reviews using SAP’s MD04, ME5A, CS13, and various SAP transaction codes.

Serve as a project team sourcing specialist, communicating cross-functionally all at risk raw materials.

Attend individual project team meetings (IPT), and joint project team meetings (JPT).

Perform transactional purchases of raw materials in accordance with Current Good Manufacturing Practice (cGMP) guidelines.

Perform new product entry management, issue change control forms, and issue parts deactivation forms.

Generate purchase orders for general stores inventory products, capital equipment, spare parts, and other miscellaneous indirect purchases.

Expedite shipments and source alternative products according to raw material specification sheet (RMS) to avoid extensive product lead times and project delays.

Manage slow moving and obsolete goods (SMOG) monthly report as well as product expiry report.

Manage and reduce SAP Goods Receipts / Invoice Receipts (GRIR) monthly report.

Manage SAP weekly open purchase order report and compare against supplier open order report.

Conduct ongoing supplier relationship building.

Perform commodity based inventory management, scheduling, and planning for assigned (SAP) MRP controllers.

Generated transactional purchases for information technology hardware and software at MCI and SafeNet.

Purchased equipment in accordance with GSA schedule for military branches at Wang Global.

SOFTWARE

SAP ERP System MS Outlook

RENCS MS Word

Navision MS Excel

PeopleSoft MS PowerPoint

SQL Platinum Supplier E-Procurement

Deltek Documentum

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