Manager Customer Service
Resume:
MOE T. RAJKOT
San Antonio, TX 78247
Email: *******@***.***
OBJECTIVE A challenging position where proven abilities in restaurant management may be fully utilized.
HIGHLIGHTS OF * Results oriented: confident in making on-the-spot decisions.
QUALIFICATIONS * Resourceful solving problems and maximizing resources.
* Talent for balancing long-range vision with attention to detail.
* Effective in promoting a positive, productive work environment.
* Able to set and achieve challenging goals.
* Proven ability to create and manage a results-oriented team.
* Industry reputation for professionalism and competence.
PROFESSIONAL Personnel Management and Supervision
EXPERIENCE
• Hired, supervised and trained year-round staff and seasonal assistants. Supervised day-to-day operations, assured that standards were maintained for quality of client service.
• Effectively managed staff by encouraging pride in performance, supporting individual career development, and training staff in problem solving and teamwork.
• Coordinated and supervised staff members for catered events; delegated staff assignments; mediated between party hosts, guests and staff; handled complex logistics.
Public Relations/Marketing
• Developed friendly, supportive, give-and-take relationships with patrons, building a loyal base of repeat customers. Positive professional attitude; committed to excellence.
• Completed advertising plans, promotional campaign designs, account services, proposal preparations, product presentations, point-of-sale studies and customer service.
• Prepared reports, financial analyses, short and long-range planning, budgeting, profit and loss responsibility.
Facility Management
• Creation of local supply sources staffing, facility planning and layout, location evaluation, maintenance scheduling, improvements and refurbishing.
• Responsibility for distribution coordination, purchasing, transportation, inventory control, cost analysis, and supply expediting.
• Implemented prompt action to resolve administrative emergencies, such as last minute changes, urgent maintenance or repair of equipment, and staffing shortages.
MOE T. RAJKOT Page 2
EMPLOYMENT
HISTORY
2011 – 2012 Zios Italian Kitchen, San Antonio, TX
General Manager
2010 – 2011 Levy Restaurants at STAPLES Center, Los Angeles, CA
General Manager of Clubs
2001 – 2010 T.G.I Friday’s, Ladera, CA
General Manager
2001 - 2001 Marie Callenders, Anaheim, CA
General Manager
1995 - 2000 Olive Garden Italian Restaurant, Torrance, CA
General Manager
Previous experience includes leadership level responsibilities in upscale restaurant, hotel, resort and
Casino operations
EDUCATION
AND TRAINING
University of Utah, Salt Lake, UT
Bachelor of Science in Hotel Management
Utah Tech, Provo, UT
Associate of Science in Hotel Management
Courses sponsored by T.G.I Friday’s
• Time Management – Franklin Covey
• Principle Centered Leadership – Steven Covey
• How to be a Great Communicator – Fred Pryor
• How to Motivate and Manage People – Career Track
• Motivating and Navigating Change
• Coaching; A Strategic Tool for Effective Leadership
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