Management Project

Kimberly M. Harris

**** **** **** ***** • Taylor, TX 76574 • primary: 512-***-**** secondary: 512-***-**** • email: *************@***.***

CHANGE MANAGEMENT/ PROGRAM MANAGEMENT/PROJECT MANAGEMENT

Strategic Planning • Project Leadership • Business Process Improvement

Progressive leader with 20 years of advanced project management, change management, and business process improvement experience in a diverse, results-oriented team environment. Proficient implementation of complex projects to include services for Enterprise Clients. Effective track record of implementing change management, motivating teams, mentoring and developing effective relationships in a highly matrixed work environment while sustaining the momentum.

AREAS OF EXPERTISE/PROFESSIONAL ABILITIES

Cost Reduction/Avoidance Cross Cultural Team Building Equipment Management

Request for Change Management Continuing Process Improvement Employee Training/Coaching

Governance Leadership Development Management Training/Development

Process Development Program Management Project Management

Risk Management Vendor Coordination Vendor Relations

PROFESSIONAL EXPERIENCE

Dell Incorporated – Round Rock, TX 2006-Feb 2012

Service Delivery Manager/Change Manager

Lead transformation with implementation of Change Management within Business Process Re-engineering organization, included monitoring/tracking/evaluating of requests for change and contract adherence for both Dell/vendor contracts. Coordinated multiple service delivery groups within Dell to satisfy customer requirements and manages project portfolio for Fortune 50 client which generates over 4 million in revenue per quarter.

• Management role responsible for 5 team members that included project management activities for 30-45 projects concurrently in support of PMO (Managed Client) level deployments for large business (financial) client.

• Developed and managed the change management process, which resulted in concise request for change/change control submissions, in addition to facilitating Change Advisory Board for the change request approval process.

• Completed Six Sigma Green Belt business process improvement initiative, which resulted in over $26K cost savings and 50% reduction in time management for special project request process – above goal

• Implemented governance surrounding retention of all key program documentation to avoid knowledge gaps utilizing SharePoint, Site Administrator for SharePoint sites, which all resulted in 98 of 100 points during Sarbanes Oxley (SOX) quality audit

Program Manager 2005- 2006

Lead transformation by tracking/evaluating/monitoring of contract adherence for both Dell/vendor contracts. Coordinated multiple service delivery groups within Dell to satisfy customer requirements and manages project portfolio for Fortune 50 client which generates over 2 million in revenue per quarter. Manage project activities for 15-25 projects for large business clients.

• Drived and Analyze P&L marginal reviews utilizing financial cost model and competitive analysis, which resulted in $65K in cost savings

• Global governance of Dell web based ordering tool, implemented standardized P&L template for Program Executive in the Business Process Improvement initiative, which resulted in 30% time management reduction

• Administrator for 4 Program Managers managing accounts worth $6 million quarterly in revenue, which supported Enterprise, S&MB and Federal customers.

• Successfully managed training and onboarding of 2 new program managers into the Program Management Office (PMO)

BancTec – Round Rock, TX

Program Manager 2004 – 2005

Driving implementation of Break/Fix and installation of Dell printer program by tracking/evaluating/monitoring of program adherence. Coordinates multiple service delivery groups to satisfy customer requirements

• Management role responsible for 3 - 5 team members team including coordination of Dell Imaging & Printer Break/Fix and Installation

• Completed Six Sigma Yellow Business Process Improvement initiative of KPI standardization, which resulted in $100K cost savings

• Created high level communications as well as account/project management including weekly, monthly, quarterly and annual status scorecards, invoices, RFP responses, Statement of Work, and P&L marginal reviews

• Ensure compliance of Service Level Agreements (SLA) for Dell Service Providers on all key performance indicators

BancTec – Round Rock, TX

Associate Program Manager 2003 –2004

• Account/project management to including invoicing, RFP/bidding, and profit & loss marginal reviews

• Prepared daily, weekly, monthly and quarterly status reports for Program Management Office (PMO)

• Maintained relationships with various teams involving customer requirements, with a continual understanding while

building a foundation of knowledge on BancTec CNS and Dell products and services

• Project Management includes coordination of 15-25 projects, data mining and ad-hoc reporting utilizing SAP

• Responsible for LOB (Break Fix and Installation) escalations from identifying, managing, and resolving critical issues

Office of the Attorney General - Austin, TX

Project Support Specialist 2002-2003

• Created & analyzed $6M budgets for Employer Initiative of Child Support Division

• Support Project Director in all aspects of Contract and Project Management for multiple implementation projects

• Created and maintained professional presentations for Project Director in coordinating project related activities

• Assisted Project Director with contract management, which included tracking outbound purchase order requests originating from projects and reconciliation against charges in accounting system

• Prepared weekly, monthly and quarterly status updates for senior management

• Maintained project plans through monitoring and reporting on resource activities within a project and maintaining data on Child Support Division resources assigned to projects

DataSource - San Marcos, TX

Fulfillment Manager 1999 - 2002

• Management role responsible for 5 -10 team members from interviewing, hiring, training, mentoring and evaluating employees

• Develop, analyze & monitor up to $2M budgets for projects from the RFP stage to close of project

• Project management included planning/outlook management for all mail center involving scheduling and tracking of resources for the short/long term outlook for projects while maximizing resources

• Implemented standard operational procedure manual with quality assurance, inventory control and shipping & receiving components throughout the entire production process, which included complex Access reports

• Database management includes Access programming for various databases for Fulfillment mailing process: inventory control, postage master and return mail databases

• Expert knowledge of USPS, UPS, Airborne Express & Federal Express shipping regulations

EDUCATION

________________________________________

M.S., Business Administration (M.B.A): Management, LeTourneau University (Austin, TX)

B.S., Psychology, Elmhurst College (Elmhurst, IL)

PROFESSIONAL QUALIFICATION/CERTIFICATION

________________________________________

Project Management Professional (PMP) - Pending ITIL Expert V3

ITIL V3 Release, Control and Validation (RC&V) ITIL V3 Operational Support and Analysis (OS&A)

ITIL V3 Service Offerings and Agreements (SO&A) ITIL V3 Planning, Protection and Optimization (PP&O)

Managing Across the Lifecycle (MAC) Six Sigma Green Belt ISO/IEC 20000 Foundation

AFFILIATIONS

________________________________________

ITSMF – (IT Service Management Forum) PMI - (Project Management Institute)

ACMP - (Association for Change Management Professionals) Zeta Phi Beta Sorority, Inc.

Contact this candidate