housekeeping manager

Remzija Velic

**** *. ******* *** ***#*

Chicago il,60630

Cell: 773-***-****

Email: ********@*****.***

WORK EXPERIENCE

****-**** ******* ****** ********** Hotel Chicago, IL

HOUSEKEEPING MANAGER

Responsible for day to day Housekeeping operation

which it entails of handaling 60 non-union team members.

Scheduling acording to forecasts.

Responsible for VIP set up,and implement new set up.

Monitor room turn to ensure guest rooms are ready to sell.

Attend daily meetings,train new employees up to Hilton standards,

Daily room and public space inspections.

Cordinate daily pre-shift meetings for the entire staff.

Responsible for Financial departmental operation to meet Profit

and labor numbers.

Manage the hiring ,evolutation and disciplining of HSKP staff.

Responsible for purchasing supplies and cleaning equipment .

Responsible for ensuring all Quality Assurance brand standards

are followed and documented properly for quality assurance inspection.

Participated in Manager on duty program.

Ensuring that HSKP department meets internal audit standards.

2005-2006 Embassy Suites Lakefront Hotel Chicago, IL

HOUSEKEEPING COORDINATOR

Daily Payroll, answering the phone, interviewing

candidates, paycheck distribution, attending daily

management meetings, VIP rooms set up, daily

linen order, monitoring housekeeping operation on

daily basics, daily P/A inspection, oversee plan

contract, oversee labor, handle cleaning contract,

run day to day housekeeping operations, handle

pri shift meetings, order supplies, discipline

employees, responsible for scheduling

2003-2005 Embassy Suites Lakefront Hotel Chicago, IL

HOUSEKEEPING SUPERVISOR

Supervise staff of 40 housekeepers and housemen,

responsible for shift assignments, training new

employees (incl. new supervisors), writing and

giving performance reviews, room inspections,

coaching and issuing disciplinary action, identifying

and solving guest discrepancies between front desk

and housekeeping, attending daily management

meetings, coordinate guest complains/issues

resolution with Front Desk, Engineering, Bellmen

and Room Service, inventory linen quarterly

1999-2002 Five Star Personal Services Chicago, IL

Owner

Oversee five person staff providing housekeeping

and personal assistant services, solicited clients

through advertisments in Chicago Social Magazine.

Client responsibilities included: making appoint-

ments, running errands, personal banking, filing,

serving at private parties. As owner made all hiring

decisions.

1997-1998 The Ritz-Carlton Hotel Chicago, IL

HOUSEKEEPING SUPERVISOR

Promoted to manage housekeeping staff of 10 after

only 10 month of employment, inspected rooms and

coached staff to reach the Ritz-Carlton Standard for

all guest, responsible for linen inventory.

1995-1997 Embassy Suites Hotel Downtown Chicago, IL

FLOOR LEADER

Responsible for cleaning 13 suites a day and

managing three-person floor staff. Staff training and

coaching housekeeper.

Fluent in Bosnian, Croatian, Serbian. Understand Polish as well.

Fast learner, good at special projects, training and teamwork.

Education

High School Diploma - Bosnia

Certificate of Attendance:

Dealing effectively with unacceptable employee behavior.

Honors and Awords

Employee of the month.

Manager of the quater

Nominated for Star of the Industry

Skills

On Q system

Microsoft word

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