Systems Engineer

SUMMARY

Dedicated and motivated professional with extensive background in field service and technical sales. Widespread experience with logical troubleshooting and problem solving, a commitment to excellence, and detail oriented. National Award winner for Service Excellence.

Strong Organizational and Training Skills ■ Creative Presentation ■ Self-motivated ■ Capable of working independently or as part of a team.

TECHNICAL SKILLS

Systems: Sun Microsystems SPARC and x86-x64 Servers, Sun Ray Ultra-Thin clients, Macbook Pro, generic PCs ■ Software: Solaris 2.6-10, including Containers (Zones) and ZFS technologies ■ UNIX ■ Linux ■ Windows ■ Applications: Sun Microsystems Sun Ray Server 4, Microsoft Office, StarOffice, OpenOffice, Corel, Adobe Acrobat ■ Programming: C, Shell, Perl, and Java ■ PostScript and PCL printing

PROFESSIONAL EXPERIENCE

Sun Microsystems Federal, Inc 1998-2009

Engagement Architect/Systems Engineer (2003-2009)

Pre-Sales Tactical and Strategic Technical Systems Engineer-Architect for Civilian Government Agencies.

Supported sales efforts for the Dept. of Transportation, Federal Aviation Administration, Dept. of Commerce that achieved or exceeded annual sales goals.

Piloted multi-week, thin client technology Proof-of-Concept installation on site at Dept. of Commerce.

Provided technical consulting for the United States Postal Service, Veterans Administration, and the Centers for Medicare & Medicaid Services increasing Sun hardware footprint and sales revenue.

Provided on site installation and upgrade services for Sun thin client systems at two VA hospitals with less than one hour downtime in critical-care operations areas.

Initiated an inventory management system of Program and Marketing Demo equipment which tracked usage and location.

Member of the Sun Fed Lab Maintenance Team which ensured systems were configured for marketing events or testing scenarios. Reduced installation time by 50% by utilizing archived system images and Jumpstart framework.

Systems Engineer (1998-2003)

Pre-Sales Technical Systems Engineer.

Supported Civilian Government Agencies including Department of Transportation, Federal Aviation Administration, and the United States Postal Service.

Danka Office Imaging Company 1997-1998

Regional System Specialist

Danka purchased Office Imaging division from Eastman Kodak Company.

Programmed custom user interface for Document-on-demand print solution for the Congressional Research Service of Library of Congress.

Eastman Kodak Company 1987-1997

Regional System Specialist, Office Imaging (1996)

Assisted with achieving training objectives for System Engineers ensuring up-to-date knowledge by field staff.

Developed Technical Documentation.

Evaluated new software releases and products expanding portfolio of solutions for customers.

Maintained Demonstration facility and designed/implemented System Engineer Development Center.

Provided Pre and Post Sales Technical Support to network printing customers in both the Federal and Commercial markets resulting in increased sales and high degrees of customer satisfaction.

Systems Engineer, Office Imaging (1994-1996)

Provided Technical Support during sales cycle for network printing systems

Delivered Technical Presentations to customers

Developed and implemented integration strategies for complex network printing systems

Solved technical problems including evaluating PostScript and PCL print files

Provided Customer training

Designed and developed complete Windows-based, Order Entry/Inventory Control Database Application for USPS Training Materials Division.

Field Engineer, Customer Equipment Services (1987-1994)

Serviced and Supported Digital High-Volume Copier/Duplicators in both Federal and Commercial accounts ■ Consistently reduced unplanned service outages by 30% by implementing pro-active maintenance procedures ■ Areas of Focus: Quality of Service and Attention to Detail ■ Provided Support to peers with laptop computer systems; prepared training material, service procedures and techniques; developed computer training material for a structured program ■ Temporary assignment in Rochester, NY for formal CES Training Program as Training Assistant with focus on technical presentations and customer relations ■ Received the National “Joseph F. Iadorola” CESD Service Excellence Award for the Washington, DC District in 1990

Doug Jackson Productions 1987

Owner; Writer; Producer

Recording Engineering, Graphics Design, multi-media and Radio Advertising production.

Xerox Corporation 1979-1987

Senior Customer Service Engineer

Provided field service in the Baltimore Metropolitan Area on various copier models; Sales of Supplies to Customers.

EDUCATION AND TRAINING

Many formal and informal classes and seminars including: Sun Education Services: Solaris System Administration, Introduction to Java Programming; Perl Programming ■ Anne Arundel Community College: Data Processing ■ North Arundel Vocational-Technical Center: Electronics ■ Glen Burnie High School Diploma

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