administrative/client services/general office

Resume of Ann Di Spigna-Healey

PROFILE: Seeking a position within a general business environment bringing the following attributes and experience.

EXPERIENCE: Celerant Technology – June 2007 – current

•Help Desk Technician for company software

•Software support

•Customer service

Internal Client Services/IBM mainframe/Project Manager, Alliance Bernstein, Secaucus, NJ 07094 - Feb. 1993 to Aug. 2006

•Internal Client services and support.

•IBM Main frame operator, team leader

•SUN/UNIX backups, network imaging backups.

•Print pool and distribution.

•Coordinate tape backup storage with offsite facility.

•AWD server shutdown and startup procedures, system platter backups and nightly procedures.

•Print stock certificates, checks and statements.

•Create and maintain procedure manuals and train new employees.

•Create reports via ‘INFOMAKER’ (SQL based) and mainframe, create and maintain JCL.

•Maintain and run all daily, weekly, monthly, quarterly and year end schedules and processes.

•Quality control, DST liaison, special projects and order supplies and forms.

Dealer Services Rep., 1992 to 1993

•Sales report reconciliation.

•Update and maintain SUN database.

•Run daily, weekly and monthly reports via SUN system.

•Correspondence and special projects.

•Disaster Recovery.

•Work with programmers to create reports to comply with needs of wholesalers.

Information Systems -1989 -1992

CONSOLE OPERATOR- Monitor system activity and responding with appropriate action, control of all transmissions

and lines, major nodes, remote printers and terminals, update, maintain and run job schedules, JCL control cards

and IPL system.

•Print pool and distribution.

•Tape librarian and help desk support.

•Maynard, Legato, AWD and SUN system backups.

•Disaster Recovery.

•Develop and maintain procedures, train new operators.

HARDWARE: IBM MVS 4381, 3480 and 3420 tape drives, 3835 and 4245 IBM printers, 4060, 3700 and Docuprint 55 Xerox printers.

SOFTWARE: Windows NT, XP, Lotus Notes, Outlook, Microsoft Word, Excel, Visio and Powerselect, JES2, TSO, IOF, OS/JCL,

CICS, VTAM CRMS, and DISPATCH 6.0.

Legal Review 1987 - 1989

•Review and prepare legal documents and stock certificates for processing, wire orders, prepare checks for DDPS processing,

transfers, redemptions, exchanges, data entry and phones.

•‘Managed Accounts Desk’ –Handling exclusively all accounts that held one million dollars and over. Direct phone contact

person for portfolio managers and assistants receiving all orders over the phone via a recorded line, process and enter

directly to DST system.

Merrill Lynch, 165 Broadway, New York, NY June 1985-Feb. 1987

•Cashiers department, teller window

•Tally checks and prepare for DDPS and lockbox

•Handle stock certificates and bonds

Blue Cross Blue Shield of Greater NY. 41st st. & 3rd Ave. July 1980- June 1985

•Medical claims examiner (4 months training course and final exam)

•Mail Screener, type checks

•Quality control,, checks and statements

G & G Clothing Store, S.I. Mall, June-1978- June-1980

•Sales

•Cashier, customer service

•Inventory

EDUCATION: Tottenville High School, Staten Island, N.Y. - High School Diploma, majors were Art and business studies.

REFERENCES: Available upon request.

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