Customer Service Medical Assistant

*********@*****.***

Objective To obtain a position that possesses room for advancement through hard work, and initiative with my various skills and knowledge, My career goal is to seek a company which offers training and job stability. I would like to be part of a fun, professional, and friendly company. I would like to be able to advance within the company and remain with the company for years to come. I am very professional and honest. I learn very quickly and love helping and assisting others. I have very high work ethics, standards and still have a lot of room left for growth.

Professional Skills

Microsoft Office

Microsoft Windows

Microsoft Outlook

Filing/Editing

Fax

Typing

Office Procedures

Telephone Skills

Scheduling Appointments

Customer Service Skills

Loan Modifications

Medical Office Management,

Vital Signs

Education

2008 Medical Assistant Antelope Valley Medical College Lancaster, CA 2007 BLS American Heart Association Lancaster, CA 2004 Retail Careers AVUHSD-ROP Palmdale, CA 2005 Diploma Palmdale High School Palmdale, CA

Employment

DR GARWORTH OFFICE LANCASTER CA 93550 2008 - 2012 front office

Multi-task between work applications on numerous assignments Correspondence with patient via phone and email advising of appointment date, time and insurance approved or decline Assist patient with go over health issue tack vital signs Providing Customer Service via the phone and email correspondence Handing escalated call Researching customer inquiries Answering inbound calls and up selling existing accounts Taking inbound calls from various clients and troubleshooting problems Various administrative tasks Data Entry, Filing, and sorting Notify Provider for additional information or documents Prepare Word document letters

Center for Orthopedics and Rehabilitation, Palmdale; CA 2005- 2008

Maintained excellent customer relations Ability to follow instructions well and make decisions without any supervision Front Office administration, patient processing, file management provide muscle stimulation, ultrasound therapy, paraffin wax and application of hot and cold packs call center, Scheduled Spa Appt. with detailed narrations, Cancelled and or updated existing reservations. Provide support to all departments

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