10 years customer service & 6 years management

Regina Perez

**** * **** ** ● Chicago, IL *****

Home Phone: 773-***-****

Email: *********@*****.***

Objective

To start a career that would allow me to use my experience, knowledge and educational background to excel as an individual and to have the opportunity to advance within the industry.

PROFESSIONAL EXPERIENCE

Comcast Cable Chicago-(Lake Area), IL

Dispatcher/ Customer Service Nov 2008- Present

 Inbound calls, assisted workers and customers with information

 Responsible for communicating work direction for home installation and repair technicians serving customers across all product lines

 Informed workers of destinations

 Successfully utilized CSG, Work Force Management, and other programs needed for technical operations

 Service customers by processing payments, trouble shooting customers account.

 Ensure that installers and repair technicians adhere to Comcast On Time guide lines

Bank of America Chicago, IL

Proof Operator Apr. 2008-Oct 2008

 Receive and prepare proof work.

 Analyzed credits, debits, performed data entry

 Verified all balances and adjusted accounts

Radio Shack Burbank, IL

Store Manager Sept. 2003- Apr. 2008

 Recruit and Hire employees for store location

 Maintain store records for all employees in the store’s location

 Improved day to day operations to hit monthly and quarterly performance goals

 Processed payroll for hourly and commissioned employees

 Process merchandising, Plano-grams, pricing, and direct sales.

Twin City Financial Westchester, IL

Teller Supervisor Jul. 2001-Aug. 2002

 Train and coach new employees on polices and procedures.

 Responsible for internal reports, daily and monthly audits.

 Responsible for handling high end transactions, and dealing with priority customers with excessive transaction.

EDUCATION

Roosevelt University Chicago, IL

B.S., Business Administration/ Finance May, 2006

Morton College Cicero, IL

Associates in applied Science, Business Management May, 2003

Regina Perez

2307 W. 19th St ● Chicago, IL 60608

Home Phone: 773-***-****

Email: *********@*****.***

Organizational Attachments

Sigma Lambda Gamma National Sorority

Organization for Latin American Students

Pan-Hellenic Council

PROFESSIONAL REFERENCES

Upon Request

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