Experienced Secretary

LaToyia Kennedy

**** ******** ****’

Cleveland TN 37312

Ph: 423-***-****

Objective

Customer Service/Administrative Assistant allowing for parlay of demonstrated organization, customer service, communication, and project management skills .

Profile

Motivated, personable business professional with multiple college degrees with over 10 years of experience in Customer Service. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Microsoft Suite

Quality Control

Supervisory Skills

General Office Skills Computer Savvy

Customer Service

Scheduling

Sales Medical Billing

Medical Coding

Processing Payments

Customer Escalations

Professional Experience and Employment History

CHOICE DATA – FINANCIAL ADVISOR

March 2011- Current

• Payment arrangements

• Inbound phone calls

• Outbound phone calls

• Faxes

• Scanning

• Filing

• Activating contracts for the providers’ offices

CITY OF EAST RIDGE – EXECUTIVE ADMINISTRATIVE ASST. TO THE CITY MANAGER

Deccember 2009-Decermber 2010

Scheduling

Conference calls

Travel coordination

Processing payments

City Resoltuions and Ordinances

Construct City Council Agenda

Answer multiple phone lines

Faxing, copying, and scnanning

Media relations

Composing correspondence letters

NORTH AMERICAN CREDIT SERVICES- FINANCIAL COUNSELOR

OCTOBER 2008- MAY 2009

Set Payment arrangments.

Qualified guarantors for financing.

Processed payments.

Medical Coding and billing.

Reviewed explanation of benefits.

Received and made inbound/outbound calls

.

FROST CUTLERY – FLOOR SUPERVISOR

JULY 2008- OCTOBER 2008

Supervised 30 customer service reps

Sales

Payment arrangements

Clerical

T-MOBILE- SENIOR REPRESENTATIVE

JUNE 2006- APRIL 2008

Supervised 60 customer service reps

Quality control call monitoring

Approved/Denied credits & adjustments

Develop CSRs

Problem solving

Data Enty skills

Processing payments

CIGNA HEALTHCARE- CUSTOMER SERVICE REP 3

AUGUST 2003-AUGUST 2006

Reviewed Faxes

Inbound and Outbound calls

EOB’s

Processed Clams

Appeals

Education

CLEVELAND HIGH SCHOOL - CLEVELAND, TN

High School Diploma 2001

MILLER MOTTE TECHNICAL COLLEGE – CHATTANOOGA, TN

Business Mgmt / Accounting

UNIVERSITY OF TENNESEE AT CHATTANOOGA- CHATTANOOGA, TN

2001-2003

2010-current

Major: Business Mgmt

Minor: Physical Therapy

Skills Qualifications, Qualities: Excellent skills with Microsoft programs, Love working with people and helping others, easy to get along with, excellent interpersonal skills, willing to learn, ambitious, experienced, dependable, honest, prompt, organized, self-starter, can work independently, versatile, dedicated, sophisticated, quick, organized, and ability to multi-task.

Honors & Achievements: United States Achievement Academy, Who's Who Among High Schoold, National Honor Society, National Beta Club, Secretary of Harvest Foundation, Captain of High School dance team, Secretary of Student Council, Certfied Pool Operator, church volunteer, March of Dimes Volunteer, Team Leader

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