Administrative Professional

Kanika Grant

**** **** ***** ***. ***

Duluth, GA 30096 678-***-****

******.*****@*****.***

Results-driven global Administrative Professional with 10 years of progressive logistics and administrative experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention. Experience working in Databases such as PBUSE, STEAM, Maximo, and SAMS-E entry, efficiently carrying-out administrative functions including document preparation and review, data entry, and complex filing, generating reports instrumental to senior management. Successful in managing large volumes of critical information, reviewing, updating, and maintaining database. Expert aptitude for scheduling and calendar management, coordinating appointments, conferences, special events, and travel arrangements.

PROFESSIONAL PROFILE

*Experienced within Base Life Support providing input to identify key success factors, timing of procurement deliverables, and establishing common work breakdown structures.

*Experienced in evaluating work process methodology, schedule, and quality, advising the project team of status, issues, and impacts, on “to go” scope.

*Experienced in establishing production standards, monitoring compliance, and recommending operational improvements.

*Experienced in development and execution of initiatives that promote efficiency, organizational effectiveness and job satisfaction.

*Exhibit ownership of operational schedule by developing short and long term look-ahead schedules in alignment with the execution plan.

*Experienced in maintaining compliance with safety policies and procedures.

*Demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy.

*Dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities.

*Finely tuned analytical and research skills with dedication to clear communication and presentations. Adept at maintaining an exceptional rate of productivity, accuracy, and efficiency; well organized and proficient with details.

*Proactive team player equally effective in independent and collaborative environments.

*Proficient in various administrative programs such as Microsoft Word, Excel, PowerPoint, Access.

*Key strengths include:

§ Strategic Planning—contributes to the overall success of projects by seeing the bigger picture and knowing how to break deliverables down into manageable tasks.

§ Project Management—skilled in setting priorities, establishing timelines, and finding solutions to issues before becoming problematic.

§ Strong Communication Skills—combines an approachable style and in-depth knowledge of methodologies that instills confidence in others to get the job done on schedule and on budget.

§ Effective Team Leadership—employs patience and perseverance, adapting to cultural differences and maximizing team contributions.

CORE COMPETENCIES

§ Interdepartmental Coordination

§ Team Building & Involvement

§ Analytical & Investigative Skills

§ Operations Management

§ Multiple Data Processing Systems

§ Knowledgeable in STEAM

§ Logistics Management & Planning

§ Inventory Control & Reduction

§ Report Writing & Documenting

§ Materials Sourcing

§ Requisitioning & Data Archiving

§ Skilled in reorganizing operations

PROFESSIONAL EXPERIENCE

KBR – Iraq

Administrative Specialist – Base Operations Service Desk | Garrison Life Support Office – Tikrit Iraq

May 2005 – Feb. 2010

*Provided excellent customer service and consistently met objectives, priorities, and schedules.

*Investigated and resolve client issues.

*Interpreted and processed service orders and dig permits.

*Coordinated and maintained complex filing systems.

*Generated weekly Work Order Tracking reports.

*Scheduled and maintained a calendar of appointments.

*Developed presentation materials; independently prepared documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.

*Coordinated communications between the supervisor and other professional and administrative staff, within and outside the organization.

*Certified in STEAM (Strategic Tactical Enterprise Asset Management) Database System.

*Trained to work in Maximo Database Systems.

*Prioritized and resolved inquiries (phone, e-mail, in-person), seeking rapid and efficient resolution of requests, promptly resolving the majority of requests in first call/emails upon opening.

*Maintained customer contact until request was resolved, followed up on resolution and informed customer regarding status; provided feed-back to the customer documenting and capturing learning gained.

*Acted as a liaison between the department and external groups.

*Coordinated and completed special projects independently or in cooperation with other groups as assigned.

*Composed, proofread and edited formal correspondence, memoranda, and short reports for internal or external circulations.

*Reviewed outgoing material ensuring data integrity for completeness, dates, and signatures.

*Received work order requests via radio, phone, email, and walk-ins.

*Performed other related duties incidental to the work described herein.

*Able to operate two way hand-held radios.

*Dispatched trades to where they need to go perform maintenance.

KBR – Iraq

Mail Clerk

Nov. 2004 – May 2005

*Processed and sorted mail for the State Department, Military, and Contractors for the US Embassy.

*Processed and sorted Registered Mail.

*Processed undeliverable mail.

*Accepted and processed mail for shipment according to US and Military Postal guidelines.

*Sorted mail into pigeon holes of mail racks or into bags, according to address, organization, department or other schema.

*Lifted mail bags for sorting weighing 70 pounds or more.

*Prepared and processed necessary paperwork related to mail services.

*Maintained records on quantities and descriptions of materials received and distributed.

*Familiar with postal shipping regulations.

Sara Lee Inc-LaGrange, GA

Logistics Coordinator

June 1998 – March 2000

*Communicated with carriers, tracked deliveries, and responded quickly to carriers when problems occurred

*Provided countermeasures to ensure shipments arrived on time, relayed shipping status/updates to Management, and confirming deliveries

*Coordinated hazardous materials training for Associates

*Maintained training supplies, attendance records, test scores, department certification history, and maintained a database for hazardous materials most frequently shipped

*Maintained purchase records, including records of competitive quotations etc.

*Prepared monthly summary reports on the procurement and logistics support functions, identifying bottlenecks in operations and solutions proposed

*Dispatched company drivers in line with contractual obligations and seniority requirements; monitored all shipments, directed back haul activities and deliveries

*Coordinated proper inventory management and documentation, shipment receiving, sorting, product warehousing, and distribution

MILITARY EXPERIENCE

United States Army

Medical Health Specialist (91W)

Feb. 2000 – Nov. 2003

*Administered emergency medical treatment to casualties.

*Assisted with outpatient and inpatient care and treatment.

*Interviewed patients and recording their medical histories.

*Took patients' temperature, pulse and blood pressure.

*Prepared blood samples for laboratory analysis.

*Kept health records and clinical files up-to-date.

*Gave shots and medicines to patients.

*Prepared patients, operating rooms, equipment and supplies for surgery.

United States Army Reserves

Medical Logistics Specialist

Aug. 1997 – Feb. 2000

*Performed inventory and financial management procedures, including ordering, receiving and storing supplies.

*Located and cataloged stock.

*Performed inventory management, storage, and preservation.

*Familiar with PBUSE (Property Book Unit Supply Enhanced).

*Familiar with SAMS-E (Standard Army Maintenance System).

*Maintained records and files in accordance with Army regulations.

*Ensured equipment was properly packed and shipped.

*Segregated and accounted medical supplies and equipment.

*Accounted for expendable and non expendable supplies.

*Loaded, unloaded, and moved stock using equipment such as forklifts and hand trucks.

*Kept records on incoming and outgoing government property.

EDUCATION

*Graduated Hillcrest High School, Dalzell, SC, 1996.

*Completed STEAM Work Order Management Course-8 November 2008. (Strategic Tactical Enterprise *Asset Management System).

*Completed STEAM Service Orders Training Course-7 November 2008.

*Trained in Maximo Database System.

*Trained In STEAM Database Work Order Tracking.

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