Project Manager

OBJECTIVE: To join a vibrant, progressive customer driven organization that utilizes and values my experience and expertise in project management. I seek to enhance organizational goals, objectives strategic to business development and corporate best practices.

QUALIFICATION SUMMARY: Fourteen years-experience in project management. Exceptional customer service track record, along with superior verbal and written communication skills, ability to communicate at all levels of internal corporate structure and customers alike. Broad and extensive experience in:

• Project requirements gathering

• Change Management Tracking

• Workflow process creation & improvement

• Training document creation and delivery

• Cross-functional strategic team planning and testing

• Complex Web and integration project development

• System migration, internal system conversions and major customer transitions

• Resource management and milestone tracking

CAREER HIGHLIGHTS (2000-Present):

• Project Manager

Implemented entire web based customer facing sales and operations financial ordering workflow process, quoting tool and internal task system within 2 month time frame.

• Integration Project Management Developed and managed customer specific integration processes for specific software/hardware product. Including budget management, risk management and stakeholder reporting. Implementation of production process, pricing/billing, shipment and reporting.

• Awards/Commendations

o Recipient of Arrow’s 2001 & 2004 “Arrow Masters Award” for Operational Excellence.

o Lean Six Sigma – Green Belt Certified

EDUCATION:

2012 – Project Management Program courses completed:

Cal State Dominguez Hills – Intro to Proj. Mgt .6 units Carson, CA

Cal State Dominguez Hills – Project Quality & Comm Mgt. 1.5 units Carson, CA

University of Redlands – Proj. Planning & Risk Mgt 3.0 units Carson, CA

EXPERIENCE:

4/2000 – 1/2012 Arrow Electronics, Inc. Oracle Group Los Angeles, CA

Project Manager

Produced Web integration for the second largest distributor of Oracle HW/SW Computer Products.

Developed, wrote and provided business requirements for Service Contracts Website, including; Scope of work statement, Process flow and training documents, Metrics measurement tracking, Budget and risk analysis, Marketing plan roll out both internally and externally, Functional Testing and production roll-out.

Provided consultation, and developed requirements for customer Web portal projects.

Provided strategic planning from inception/implementation to complete roll-out of all phases of company’s website, including internal and customer training, training documentation, webcasts, and marketing plans.

SAP and Oracle ERP System migration, internal system conversions and major customer transitions.

Developed and managed customer specific integration processes and logistics.

Authored scope of work statements and RFPs for pricing and contract negotiation.

5/1998 - 4/2000 Merisel, Inc. El Segundo, CA

Account Manager, National Account Team

Account manager for a $4 billion computer distributor.

Managed reseller buying group (1,200) accounts, which grew at 15% above the company average year over year.

Managed $240 million territory per year.

Led product launches for national account territory, which resulted in a 20% growth in new product sales for National territory.

Assisted in negotiating contract pricing for national accounts.

Marketing program development for assigned territory.

Prepared proposals, contracts and letters of agreement.

Executive meeting preparation and delivery.

Coordination of e-commerce set up, including EDI/API and website links.

Core Computer Competencies:

MS Project, Word, Excel, PowerPoint, Visio, SAP, Oracle

WEB/Professional Organizations:

Linked In Profile address: http://www.linkedin.com/in/traceydevlin

Member PMI Organization (member id 2301094) – PMI.org

Volunteer Organizations:

H.A.N.D.S. International – Provide help with feeding the homeless, work yard sales to raise funds.

AIDS Walk LA – Raise funds and participate in annual Aids walk.

Sunrise Senior Living Center – Coordinate game sessions and visit with seniors.

2009 to present – ASSE International Student Exchange Program

Foreign student exchange representative

Supervise students to make sure that their stay in America is enjoyable and safe, includes planning activities with the students and their Host families.

Contact this candidate