Customer Service Project Manager
Resume:
TAMMY T. SHAW
San Antonio Texas 78229
********@*****.***
Dear Sir or Madam:
I have recently completed my military service commitment and I am contacting you to explore opportunities as a member of your management team. I have put together a unique sequence of career experiences that demonstrates my flexibility, information and administrative management, and customer service capabilities. I am now seeking new challenges with a progressive and growth-oriented company.
I have taken the liberty of enclosing my resume for your professional review. You will notice that I have a strong background in administrative support, office management, and network administration. Through each of my positions, I have gained invaluable experience that makes me an excellent candidate for your consideration.
I personally enjoy challenges and feel that my background will provide you with a motivated, energetic, and dedicated team member. While my resume clearly highlights my skills, a personal interview will assure you that I have the technical skills, positive attitude and professionalism that you are seeking.
I am available immediately and can meet with you at your earliest convenience. I can be reached at the above address and telephone number to make arrangements for a meeting or to answer any questions that you might have.
Thank you for your time and consideration of my request and qualifications. I look forward to hearing from you soon.
Sincerely,
Tammy T. Shaw
Enclosure
TAMMY T. SHAW
8631 Fairhaven Street
San Antonio Texas 78229
********@*****.***
OBJECTIVE
Dynamic, resourceful, and experienced Records Management, IT Manager/Systems Administrator, and Administrative Support seeks new opportunities with an organization that needs a proven performer.
SUMMARY
• Background includes over 13 years of experience that is highlighted by progressive advancement to positions of increased challenges and responsibilities in administrative and office management.
• Excellent communication, interpersonal, and customer service skills – able to work effectively with a broad spectrum of personality.
• Strong supervisory, organizational, and time management abilities – accustomed to handling multiple ongoing activities in a fast-paced and time-sensitive environment.
• Broad base of related skills include Typing (60+ wpm), Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint), Client Systems/Support, Internet research, and the use of modern office equipment.
EDUCATION
Pursuing a Bachelor of Science degree in Information Systems Management from Columbia Southern University. Projected completion: December 2012.
Professional Development:
• Cisco Certification
• Information Technology Project Management Certification, USAF
• USAF Supervisor’s School
• USAF Office Management School
• Client Support Administrator Training
• Resource and Records Management Training
EXPERIENCE
UNITED STATES AIR FORCE 12/97 – 6/11
Completed military service and held positions of increased challenges and responsibilities that included:
Records/Administrative Management – Hand picked for this corporate level position and provided records management/administrative support for senior staff. Supervised a team of three administrative personnel and managed human resource support actions, internal and external communications, and quality control of documentation used for performance reporting and promotions for an organization of 188 personnel.
• Functioned as Project Manager for the successful reorganization and restructuring of the office records management filing system.
Completed the office’s first Electronic Records Management Structure and File Plan.
TAMMY T. SHAW . . . Page 2
EXPERIENCE (Continued)
• Maintained a flawless record for timely submission of all time-sensitive documents related to performance evaluations.
• Provided senior staff with guidance in the areas of administrative functions, IT support, and document management.
• Managed the organization’s training program and achieved 100% compliance with required records management.
• Set up and coordinated monthly staff meetings as well as routine and special organizational meetings.
• Revised the Office Operating Policies and Procedures – ensured compliance with Air Force standards.
• Maintained flawless inventory of all office and automated equipment – formally recognized during an annual operational inspection.
• Successfully trained and mentored team members – played a key role in one of the team receiving Airman of the Quarter, 4th quarter 2009.
• Conducted formal training that led to certification of all personnel in Air Force Records Management – completed 30 days ahead of schedule.
IT Manager/System Administrator/Desktop Sopport – Worked directly for the senior manager of an organization with 280 personnel. Supervised three Technician and handled computer support and the preparation of general and confidential correspondence.
• Functioned as Systems Administrator and set up e-mail accounts, assigned access priorities, and provided technical support for Microsoft Office and network conflicts.
• Managed a major IT system software inventory and upgrade project – successfully met all objectives for removing outdated software and installing system upgrades.
• Provided desktop support/technical support to resolve network, security, or applications issues and coordinated service support calls for hardware failures.
• Trained end users in the use of Microsoft Office applications and handled application upgrades/patches.
Administrative Support – Prepared general and sensitive documents, reports, and interoffice memos. Answered a multi-line telephone system, maintained office files, and assisted team members with completion of assigned administrative tasks.
• Maintained an excellent record of performance for productivity and accuracy of administrative activities.
• Performed quality review of all outgoing correspondence and ensured timely submission of all time-sensitive documents.
• Organized and coordinated staff meetings and ensured notification to all attendees.
ADDITIONAL INFORMATION
• A seasoned business traveler willing to relocate.
REFERENCES AVAILABLE ON REQUEST
Contact this candidate