Resume - Rachel Bell

Rachel A Bell

*** ****** **** ** *** H Brandon, FL 33511

386-***-****

***************@*****.***

SUMMARY:

Business Administration Professional with specific experience in Customer Service and automated office management. Strong analytical and planning skills enabling the coordination of numerous processes to meet organizational goals. High energy, productive and efficient work ethic. Creative problem solver and attentive customer service representative with excellent communication skills.

Technical Skills:

Invoicing Bookkeeping

Excellent Customer Service Organization / Time Management

Data Entry Staffing and Personnel Administration

Payroll Microsoft Office 2003

Professional Experience:

Kelly Services – Pfizer Pharmaceuticals, New London CT 2007

Training Administrator (CCC Analyst) – Created course/class structures and corrected content issues within software to make applications more accessible to users and more user friendly.

 Assisting Pfizer Colleagues with enrolling and completing required courses for compliance with FDA and Pfizer requirements.

 Creating and monitoring course and class documentations for use in Pfizer Domestic and Country offices

 Perform Quality Assurance checks on class/course creation and colleague transcript information.

 Compile GAP reports for training managers to access colleagues’ compliance for auditing purposes

Staffing Source Inc – Thomas G Faria Corp., Uncasville, CT 2007

Leading Manufacturer of Marine Instruments and military personnel vehicle instruments.

Administrative Assistant – Assistant to the Vice President of Operations, updated charts and graphs with data pulled from daily reports in Progress and Syteline. Constructed pivot tables to create analysis charts for supervisor review. Updated monthly and quarterly company and departmental performance indicator charts.

 Developed new and improved tables to decipher between overall company statuses compared to departmental status.

 Able to train quickly to assume another employees responsibilities as well as my own while the employee was on leave.

PartnerCare Health Plan, Tampa, FL 2006 – 2007

Up and coming Medicare Insurance company in the greater Tampa Bay area and expanding.

Event / Marketing Coordinator (Administrative Assistant) – Coordinated social events for current / potential clients. Developed marketing schemes relevant to the changing market. Coordinated meetings for trainings, sales meetings, interviews, and other promotional meetings. Coordinated planning of more than three Senior Health Fairs, created marketing materials and planning for eleven different social events. Researched competition in current market and our expanding markets for data analysis.

 Single point of contact for Senior Health Fair including advertisement, vendor coordination, and set-up resulting in a successful fair attended by over 15,000 + seniors.

 Created research books by county for current and expanding markets listing all health care providers in the area with addresses and phone numbers as well as competition facts and data analysis of how competitive the company would be in that market area.

Cyprexx Services, Brandon, FL 2005 – 2006

Working with banks and crews for the house foreclosure industry to get properties back on the market.

State Coordinator – Direct contact with bank to start he process of foreclosure on properties by state. Kept log books of all properties given and daily status updates. Contacted vendors to have property cleaned and pictures taken that were sent to the bank for review. Point of contact for realtor to have monthly maintenance and any issues regarding property until sold.

 Designed color coded system for coordinators to keep track of properties more efficiently.

 Highest number of completed properties on time due to exceptional communication skills between myself and vendors.

 Saved company money by negotiating prices paid to vendor for work completed.

WalMart, Winter Haven, FL 2004 – 2005

Working with customers to make their shopping experience a great one at the world’s largest chain retail store.

CSM – Made sure that cashiers had enough money, Worked at service desk doing returns, worked in layaway during Christmas, received promotion to overnight assistant manager.

 Made sure that all cashiers were given proper breaks and lunches

 Was considered to be the fastest cashier because I could get all lines down fast

 Never had a till that was more than a dollar short.

Winn Dixie, Lakeland, FL 1999 – 2004

Supervised front end of store productively as a front end manager and then moved to Head Cashier at a prominent grocery store.

Head Cashier – Make sure that all routine daily office procedures are completed and that safe is balanced correctly.

 Made sure all front end chores were complete

 Kept exceptional records of all employees

 Created cashier schedules and made sure there were enough people to work

Education:

BA Business Administration, Summa Cum Laude Keiser College, Lakeland FL – 2004

 Administration / Marketing

Contact this candidate