Shariria Cooper-Lovelady

***** ****** **.

Detroit, MI 48228-1394

313-***-****

xgi48m@r.postjobfree.com

OBJECTIVE

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Seeking a challenging Clerical, Customer Service or Communication position with a company allowing to utilize me with opportunity for growth and advancement.

EMPLOYMENT HISTORY

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University of Michigan Health System, Ann Arbor, MI

11/2010 - Present Patient Services Assistant

Admitting, transferring, discharging patients in the system. Paging doctors and nurses, Arranging and coordinating patient appointments and transportation, Filling and stuffing forms on a patient chart and Answering multiple phone lines, My units were in Pediatric Congenital Heart Center,Liver transplant, Pulmonary, Cardiology also Adult and Child Psychiatry Unit.

Adecco/Metlife:National Benefit Center, Southfield, MI

10/2007 - 09/2009 Customer Service Consultant

Assistant Delphi Employee's/Retirees with health care, life insurance, pension, cobra, medicare, enrollment, surviving spouse dependent eligibility & disability. Assistant General Motors Employee's/Retirees with beneficiaries, notification of death and life claims. Investigate, analyze and resolve moderated to very complex problems concerning coverage

Charity Motors Car Donation Program, Detroit, MI

10/2000 - 03/2006 Customer Services Representative

Answered incoming Customer calls, Received and processed financial Donations, enter data entry Donations, Provided car sales, maintained accurate record of all sales and donations.Trained employees

EDUCATION

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Certification-2000

Major: Proof Machine Operation(Data Entry)

Career Work Inc., MI

Diploma- 1997

Major: General Studies

Denby High School, MI

SKILLS AND ABILITIES

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Computer literate with knowledge of MS Word, DOS, MS Access, PowerPoint, Word Perfect 6.0. Windows 95-2003, XP,Excel,10,000 KSPH, 50 WPM. Programs: Metcare, Metlink, RES, CSS, Atlas, UIS, Sir 2000, Benefits Workstation, Lotus Notes, Carelink, Careweb, Webdoes. Pleasant, Pleasing, Vibrant Customer Service oriented personalty with excellent communication skills, the ability to pay close attention to detail in working environment, meet deadlines, teamwork oriented, the ability to multi-task and quickly analyze information for critical decision also cope well with pressure.

HONORS AND ACTIVITIES

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Career Works Inc. Typing 257 KSPM Award, Perfect Attendance Award, Business Skills & Development Award. Conflict Management, Communication & Team work values. Mann School:DPS Great Start Readiness Program 2010: Reading support Award