Customer Service Manager

Steven Goodman

Phone: 312-***-****

E-mail: ***********@*****.***

*** *. ****** ***. *** 1 Chicago, IL 60612

Objective

To obtain a full-time position that promotes career development while

making an immediate contribution to the company as a reliable and dedicated

employee.

Education

[CDL Class-A License] (2011)

Progressive Truck Driving School - Cicero, IL

Haz-Mat Endorsement

Tanker Endorsement

Doubles-Triples Endorsement.

[AAS Multimedia] (2004-2006)

ITT Technical Institute - Matteson, IL

[High School Diploma] (2004)

Hubbard High School - Chicago, IL

Experience and Ability

3 years experience in retail management and employee training,

including supervision and evaluation.

3 years experience in retail plan-o-grams and product resets.

6 years experience in customer service.

Excellent people skills, responsible, trustworthy and hard-

working.

6+ years computer skills: MS Office Suite, MS Outlook, internet

navigation skills.

Design Software Proficiency: Adobe Photoshop, Illustrator, 3D

Studio Max, and Image Ready.

4+ years experience in POS register systems.

Excellent verbal, non verbal, and written communication skills

with coworkers and the general public.

3 years haz-mat compliant.

Capable of operating and maintaining various equipment,

machinery, and electronics.

Cash office management.

Inventory management and control.

Loss prevention and shrink compliance.

Employment

Swift Transportation Chicago

Ridge, IL

Local/Regional Intermodal Driver

01/12-08/12

Performed daily pre-trip, en-route, and post trip inspections

and effectively reported defects.

Maintained accurate driver logs in accordance with DOT

regulations using paper logs.

Safely operated commercial vehicle with various trailer types

including: containers, dry vans, and reefers.

Properly reported damaged trailers and recovered lost trailers.

Wright & Family Enterprise

Markham, IL

OTR Driver 10/11-01/12

Performed daily pre-trip, en-route, and post trip inspections

and effectively reported defects.

Maintained accurate driver logs in accordance with DOT

regulations using paper logs.

Safely operated combination vehicles with 53' ft trailers in

continental U.S.

Maintained clean driving record and followed all FMCSR.

Properly loaded and unloaded trailers in accordance with

customer/shipper safety regulations.

Schneider National Gary,

IN

OTR Driver 6/11-10/11

Performed daily pre-trip, en-route, and post trip inspections

and effectively reported defects.

Maintained accurate driver logs in accordance with DOT

regulations using current Qualcomm.

Safely operated combination vehicles with 53' ft trailers in

central and eastern time zones.

Maintained clean driving record and followed all FMCSR.

Crossmark Lombard, IL

Merchandiser 2010-

2011

Remodel national retail stores according to company blue prints

and plan-o-grams.

Installation of security and anti-theft electronics and

mechanisms on high priced/high theft merchandise.

Assist store personnel in disposal of waste, completion of

resets, and relocation merchandise.

CVS Pharmacy

Chicago, IL

Shift Manager 2009-

2010

Inventory and cash office management.

Maintained and directly managed stockroom for product quality,

sales, and shrink prevention.

Managed all front store operations including: vendor service,

customer service, and

Employee training.

Office Depot

Chicago, IL

DPS Manager/ Xerox Certified Print Specialist

2007-2009

Managing, Maintaining, and Successfully Growing

Department/Store sales.

Training and mentoring previous and new employees on company

policies, auxiliary machinery, printing techniques, graphic design,

and shipping procedures.

Handling customer jobs, issues, and complaints to assure

excellent customer service.

Canvassed local businesses to expand and promote business, and

to inform community on new.

Increased department net profit by 80-100% in a 1 year period.

Chicago Debate League

Chicago, IL

High School Debate Coach/CDL Volunteer (Seasonal)

2004-Present

Teaching students policy debate as well as public speaking

Organizing team meetings and tournament schedule.

Assuring student safety in meetings as well as at off-site

tournaments.

Training other coaches on teaching practices for policy debate.

Cooperating with members of debate league in research and

organization of evidence.

Phenom Media

Chicago, IL

Lead Designer and Promoter 2004-

Present

Designing and presenting visual and graphic designs for various

customers, organizations, and clubs throughout the Chicago-land

Area.

Serving as security, age verifier, and overall crowd control

and safety coordinator at events.

Leading street teams and promoters in promoting various events.

Responsible for high volume production and distribution of

flyers, VIP passes/IDs, and business stationary.

Promoted multiple events throughout Chicago through various

streams of media.

References

Andrea Dapkus (Dept Manager) CVS Pharmacy

Store: 312-***-**** Cell: 773-***-****

Jeanine Hernandez (Dept. Manager) Office Depot

Store: 773-***-**** Cell: 773-***-****

Les Lynn (Executive Director) Chicago Debate League

Office: 312-***-**** Cell: 312-***-****

Adam Malaty-Uhr (History Teacher) Chicago Public Schools

School: 773-***-**** Cell: 630-***-****

Terrence Wright (Owner-Operator) Wright & Family Enterprise

Office: 708-***-**** Cell: 773-***-****

Contact this candidate