Customer Service Quality Control

Jonathan Paiz

**** ***** *** ** #*** Mobile - 425-***-****

Bellevue, WA 98004 eMail – *******@*****.***

****-**** ****** *** ******* Lancaster, CA

Owner / Operator

• Expanded operations to include aircraft engine overhauls, owned and operated a fleet of new Cessna aircraft, and involved in developing an advanced point of sale system that was integrated with parts suppliers that was flexible enough to meet all the demands of the FAA and our customers.

• Instituted quality control measures to help build a trustworthy and respected brand.

• Organized and implemented work protocols to be in compliance with all FAA regulations.

• Developed relationships with all vendors to lower inventory prices. This helped our clients by lowering the financial burden of owning an aircraft.

• Experience in instituting and conducting all phases of office procedures, organizing and coordinating projects for maximum efficiency.

• Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

• Made progressive efforts to create a work environment, where employees work independently and institute creative improvements to allow better management work flow.

• Provided mentoring and career development guidance, awarded promotions and set compensation.

• Planned our company’s own go-to-market strategies and refined its methodologies.

• Designed and implemented strategies for marketing proposals, plans and agreements that keep pace with industry trends, insured needs, producer expectations and foster growth.

2003-2005 Regal Financial Bank Seattle, WA

Customer Service Rep

• Responsible for new business development and cross-selling of all bank products including cash management tools and investment products.

• Maintained and managed portfolios for existing and new accounts.

• Contacted key individuals of clients on a regular basis; monthly, quarterly or semi-annually to pursue and close potential business opportunities.

• Identified key individuals within prospects and develop a relationship with that individual

• Assisted in preparation of proposals for significant clients

• Skilled at consulting with clients to delineate and analyze their financial situations and develop strategic solutions to further their financial-planning goals.

National Bartenders School Graduated

Orange, CA

Class 12 Mixologist Permit No. 120505179

Washington State Liquor Control Board

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