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Project Customer Service

Location:
El Dorado Hills, California, 95762, United States
Salary:
$55/hr
Posted:
March 17, 2011

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Ankush Sharma

PROFESSIONAL PROFILE

*+ Years of experience comprising Requirement Gathering, Software Design & Development and Project Management.

• MCTS (Sharepoint2007), MCP, MCSD (Microsoft), OCA (Oracle) & BCIP (Brain Bench) Certified.

• Expertise on Microsoft Technologies Viz., SharePoint 2010 & 2007, InfoPath 2007, ASP.NET, C#.

• Good Experience in MS SQL Server 2008 R2, Oracle SQL & PL/SQL.

• Experience in different phases of Software Development life cycle. Experience in interaction with clients, business analysis and programming. Worked in both Agile and Scrum methodology.

• Expertise in working with Configuration Management Software’s like VSS (Visual Source Safe) and Quality Center.

• Good hands on experience on Web application Servers like IIS Web Server.

• Have strong conceptual knowledge of Client/Server Technology and about the Quality procedures involved in the Configuration Management of CMM Level 5 companies.

• Valuable Team Leader/Member and a Fast Learner.

• Excellent Analytical, Problem Solving, Programming and Debugging skills.

• Excellent communication and interpersonal skills.

FUNCTIONAL SKILLS

• Good understanding of Financial and Telecom Domain.

CERTIFICATION

• Microsoft: MCTS - Microsoft Office SharePoint Server 2007, Application Development, Feb 2010

• Oracle: OCA - SQL & PL/SQL, Feb 2008

• BrainBench: BCIP - Web Developer , Jun 2006

• Microsoft: MCSD - Microsoft Certified Solution Developer, Dec 2002

• Microsoft: MCP - Microsoft Certified Professional, Jan 2002

PROFESSIONAL EXPERIENCE

Sapient Corporation Pvt. Ltd May’010 – Feb’011

Role – Sr. Associate Technology

Project 1: Allianz Global Investors SharePoint (2007) portal

Allianz is the second largest international insurance and financial services organization in the world. Allianz Investor Portal www.allianzinvestors.com is developed to provide information of various products to user. This portal is built in SharePoint 2007.

Responsibilities:

Developer & Infrastructure manager:

• Created console app by using SharePoint Object Model for crawling SharePoint sites.

• Configuration and Setup of Shared Services and Search Management.

• Installation and configuration of MOSS 2007 in a web farm configuration.

• Installed MOSS and configured separate search index / SharePoint application and web front end servers to provide separation of function and load balancing in two separate medium sized server farms.

• Created MOSS web applications, site collections, SSP, configured DNS, configured Audience.

• Created SharePoint deployment script using MSbuild and stsadm commands.

• Created & Debugged SharePoint solution WSP packages.

• Migration of production content DB to set up SQL Server development environment.

• Created 32 bit SharePoint environment using Microsoft Virtual PC.

• Created 64 Bit SharePoint 2010 environment using Oracle Virtual Box.

• Performance tuning, optimization & reporting using Antz profiler tool.

• Performed troubleshooting and debug existing code, Tested code and fixes to ensure quality.

Environment: SharePoint 2007 – Farm based environment, SQL Server 2008 R2, Microsoft Visual Studio .NET 2008, Antz profiler, SharePoint 2010.

Project 2: Dundee Dynamic Funds Sharepoint (2010) portal

Dundee Dynamic Funds was established in Montreal in 1957, where it is a pioneer in providing professional investment advice to retail investors.

Dundee Investor Portal will contain investor's account information. By offering statements, confirmations and tax receipts online it will give Dynamic the opportunity to reduce costs associated with producing hard copies of these documents. This portal is built in SharePoint 2010.

Responsibilities:

Developer & Build Manager:

• Achieved build automation by developing SharePoint Features for content type deployment, Site column creation, Publishing images deployment, Group creation, page layout & master page deployment.

• Created Deployment guide which highlights web config changes, site permission, feature activation, content deployment job and variation manual task.

• Created custom site definition.

• Used SharePoint Object Model in feature development.

• Created & Debugged SharePoint solution WSP packages.

• Created SharePoint deployment script using MSbuild (ddf file) and stsadm commands.

• Configured forms authentication.

• Designed and developed Custom Controls for Systematic Plan module.

• Deployed custom SharePoint solution.

• Analyzed Requirement & transformed it to technical solutions.

Environment: SharePoint 2010, Microsoft Visual Studio .NET 2010, SQL Server 2008 R2, Tortoise SVN (for source control)

Tata Consultancy Services Ltd Mar’04 – May’010

Role – IT Analyst

Project 1: Eli Lilly SharePoint 2007 KM Project

Eli Lilly which is US based is a leading, innovation-driven corporation committed to developing a growing portfolio of best-in-class and first-in-class pharmaceutical products.

The US KM (Knowledge Management) Systems are a group of SharePoint sites used by the US Field Sales Force, B2B Account Managers, Field Sales Management, Brand Marketing Teams, and other support entities of the US Sales Force. Business logic is implemented by using InfoPath forms.

Responsibilities:

Module Leader:

• Developed Workflows in SharePoint Designer.

• Developed & maintained InfoPath 2007 forms.

• Created console app by using SharePoint Object Model for crawling SharePoint sites.

• Performed troubleshooting and debug existing code, Tested code and fixes to ensure quality.

• Requirement Gathering & Analysis.

• Training Developers.

Environment: Windows XP, Microsoft Visual Studio .NET 2008, MS Office SharePoint Designer 2007, MS InfoPath 2007, MOSS 2007, Remedy, Quality Center

Project 2: Nokia CCMS SharePoint 2007 Project

Nokia Corporation (Fortune Global 500 company) is a Finnish multinational communications corporation that is headquartered in Espoo, Finland.

Nokia Collaboration and Content Management Service (CCMS) is project which targets on development of existing Nokia intranet SharePoint site according to UI guidelines. Major task is to customize the UI which is achieved by CSS (cascade style sheet) development.

Responsibilities:

Site Developer:

• Customized master pages, layouts and CSS.

• Implemented Telerik webpart.

• Developed Script for supporting multiple browsers.

• Gathering requirements from client.

• Converted requirement into solutions.

Environment: Windows XP, MS Office SharePoint Designer 2007, Microsoft Visual Studio .NET 2008, MOSS 2007.

Project 3: IT Konvergens SharePoint 2007 Site

Telenor is a one of the Europe's leading Telecom company with sub companies in 12 countries.

IT Konvergens SharePoint is used to support & track Telenor projects. It helps Project Management to organize and manage complex projects.

Responsibilities:

Team Member:

• Maintain & Support SharePoint Site.

• Provided solutions to enhancement.

• Performed troubleshooting and debug existing code, Tested code and fixes to ensure quality.

• Prepared support documents.

Environment: Windows XP, Microsoft Visual Studio .NET 2008, MS Office SharePoint Designer 2007, MOSS 2007.

Project 4: IT Konvergens

Telenor is a one of the Europe's leading Telecom company with sub companies in 12 countries.

IT Convergence project is called as OPUS for Sonofon. Cybercity is using its own OPUS - VB.Net application for CSR (Customer Service Representative) activities. At present, Sonofon is using Siebel application for CSR activities. The project is about to develop OPUS for Sonofon & integrate it with OPUS of Cybercity.

The goal of this project is to provide mobile and DSL subscription together. That is to provide DSL from Cybercity under Sonofon bill. This is called as bundle subscription. The second purpose of this project is to remove existing Siebel application and place new .Net application. All orders into the system are handled by the CSR. The order contains creation, modification and termination of the subscription and account. All the data goes via WLI (Web Logic Integration) to backend using web services. The front-end is a VB.NET windows application and manages all the sessions.

Responsibilities:

Analyst: This involves

• Analysis & Requirement gathering.

• Prepared High Level Design documents.

• Analyzed existing Siebel application & workflow.

• Find gaps between design & existing system.

Environment: Windows XP, Oracle 9i, Framework 2.0, BEA Web Logic Server for WLI, Perforce (for source code control)

Project 5: GE Consumer Finance SAM Development Project

GE Consumer Finance offers a wide range of financial services to consumers and clients. It focus on developing and offering best-in-class financial products like credit cards, buy-now-pay-later plans, loans, mortgages, re-mortgages and insurance.

System Alert Monitoring (SAM) is the GECF UK cockpit containing monitors and measures for critical applications, infrastructure and business measures. This is developed using Microsoft Technologies (Active Server Pages) hosted on Internet Information Server (IIS 5.0 on a Windows 2000 Machine). KavaCharts is used for displaying graphs. Database is Oracle Server hosted on a Windows 2000 machine.

Responsibilities:

Project Leader: This involves

• Provided solutions for development request.

• Requirement gathering, analysis, implemented solutions on development & staging testing.

• Prepared support documents.

• Coordination with Developers & client.

Environment: Windows, IIS Server, ASP.Net, C#, JavaScript, VBScript, Oracle 8i Database, MS-VSS (for source code control), KavaCharts, PDF Document Converter

Project 6: GE HealthCare GSO Flight Deck Site

GE Healthcare provides transformational medical technologies that are shaping a new age of patient care.

GSO Flight Deck is used as a dashboard by GE sourcing team to assess their overall performance against the set targets. This is developed using Microsoft Technologies (Active Server Pages .Net) hosted on Internet Information Server (IIS 5.0 on a Windows 2000 Machine). Kavacharts is used for displaying graphs. Database is Oracle Server hosted on a Windows 2000 machine.

Responsibilities:

ASP.NET developer: This involves

• Provided 24*7 production support.

• Resolved issue coming from Rapid Response (Internal Request Tool), Clarify or through mails.

• Provided solutions to enhancement requests coming through jobjars.

• Requirement gathering, analysis, implemented solutions on development & staging testing.

• Preparing support documents.

• Backend support.

Environment: Windows, IIS Server, ASP.NET, C#, JavaScript, Oracle database, MS-VSS (for source code control), KavaCharts

EDUCATION

Master of Science in Information Technology from Southern New Hampshire University, Manchester, U.S.A.

Bachelor of Engineering (Hons) Specialization in Computer Science & Engineering from Agra University, India

AWARDS

• 8 TCS Client Appreciation Certificate.

• “Night on the Town” Reward from GE.

• TCS Gems and Long term service award.

• Member of TCS Microsoft CoE.

• C, C++ certification from Times computer centre.

• VB, Oracle certification from Asset International computer centre.

• Winner of Sapient Online Gaming Contest.



Contact this candidate