Experience Manager
Resume:
Randy S. Miller
North Richland Hills, Texas 76180
xg4kl6@r.postjobfree.com
(C) 817-***-****
(H) 817-***-****
OBJECTIVE
Exploring new career opportunities to apply extensive Management experience in a challenging business environment that can be effectively utilized. A committed professional, who is highly organized, adjusts well to all types of environments, learns new procedures quickly.
QUALIFICATIONS FOR MANAGEMENT
• Operations, Production, Call Centers, Distribution & Warehouse
• Forecasting, Budgeting & P&L
• Customer Service,
• Policy and Procedures
• Training & Development
• Coaching & Monitoring,
• Sales/Strategic Planning,
• AR & Collections
• Quality Assurance (TQM)
• OSHA/DOT, Security Clearance,
• Expense Control,
• Anaya CMS Supervisor & Genesys ccPulse
• Union Environment.
PROFESSIONAL EXPERIENCE
Crothall Services Group – Dallas, TX 2011 – Present
Manager – Laundry & Uniforms for Ritz Carlton
* Manage laundry and uniform attendants in a fast pace Five Star Hospitality Hotel in Dallas, Texas.
* Meeting and exceeding external and internal customer’s needs and expectations.
* Managing linen and uniforms pars through monthly inventories.
* Monitor and measure daily performance, provide training and development, and
implement disciplinary and corrective action plans to maximize results.
Computer Sciences Corporation - Fort Worth, TX 2005 – 2011
Operations Customer Service Supervisor - U.S. Citizenship Immigration Services,
TSA-TWIC, Health and Human Services and FBI Projects
Acquisition of Datatrac Information Services, Inc. June 2007
* Manage 25 Customer Service Representatives in a fast pace government call
center meeting and exceeding customer’s daily expectations.
* Monitor and measure daily performance, provide training and development, and
implement disciplinary and corrective action plans to maximize results.
* Provide technical guidance and customer problem resolution.
Kaiser Permanente – Fort Worth, TX 2005 - 2005
Document Management Center Team Manager
* Managed daily operations of warehouse, mail room, and document processing of
50 associates.
* Exceeded company daily expectations and goals for processing healthcare
enrollment applications.
* Measured daily training, developing performance including disciplinary recommendations and corrective action plans.
DataTrac – Dallas, TX 2003 - 2004
Data Entry Supervisor and Data Entry Assistant Manager -U.S. Citizenship
Immigration Services
* Successfully managed 11 supervisors, 250 data entry clerks, and 6 financial
analysts to meet and exceed company daily expectations and goals.
* Monitored and measured daily training, developing performance including
disciplinary recommendations and corrective action plans.
* Provided technical guidance and problem resolution.
G&K Services – Coppell, TX 2000-2002
Account Manager
* Conducted quarterly client visits/consultations of assigned national,
regional and local customers in established market area to ensure customer
satisfaction.
* Created and built long term relationships with each client.
* Introduced new products and identified opportunities to sell within account.
* Renewed client business service agreement through personal attention to
client needs.
Tartan Textile Services – Odessa, TX 1998-2000
General Manager
Acquisition of National Uniform & Linen Services
* Managed operating facility of 100 associates, providing sales and superior
service to the public.
* Held accountable for sales growth, P&L, cost controls, and safety of entire
operation.
* Directed imaginative program of training and development, customer and
associate retention and employee recognition.
National Uniform & Linen Services – Odessa, TX 1990-1998
General Manager, Sales Manager, Service Manager, & Operations Manager
* Successfully led 75 associates to provide progressive sales and superior
customer service in operating facility.
* Exceeded annual budget plan for sales, profits, and cost controls for each
departmental goals.
* Created compatible teams utilizing individual talent through mentoring and
training, resulting in increased employee retention and increased customer
satisfaction.
* Managed multi-facilities that generated $10M in annual sales.
EDUCATION
University of Maryland, College Park, Maryland
Textile and Appeal Management (EMI Management Program)
PROFESSIONAL DEVELOPMENT
Management Development Sales & Service – G&K Services, Coppell, TX
Management Development Seminars – Tartan Textile Service, Odessa, TX
Management Development – G&K Services, Odessa, TX
Management Development Program – National Uniform Service, Odessa, TX
Train the Trainer – Milliken & Co., LaGrange, GA
Management Development Seminars – Dickies Industrial Service, Odessa, TX
REFERENCES AVAILABLE UPON REQUEST
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