Sales Customer Service

George F. Waddell, Jr.203-***-****

* **** **, *********, ** **************@*******.***

EXPERIENCE:

AUG. 1992 – PRESENTPEDIGREE SPORTS SHOP WHITE PLAINS, NY

PERFORMANCE AND TRAINING MANAGER

•Rejoined Pedigree full time to facilitate training and sales of ski equiptment for new and current staff

•Responsible for performing management procedures at the register terminals such as returns/exchanges, over seeing sales personnel on sales floor and all other customer service related duties.

•Assisted in purchasing golf equipment, taking inventory, and servicing skis, boots and bindings.

•Responsible for sales of equipment and accessories for skiing, golf, tennis and in-line skates.

JUNE 2007- JUNE 2010FOCUSVISION WORLD WIDESTAMFORD, CT

ASSOCIATE ACCOUNT DIRECTOR

•Responsible for managing over 200 hundred existing clients including 100 ‘Fortune 1000’ companies.

•Responsible for selling increased usage of our proprietary VideoStreaming or video conferencing services for Qualitative market research as well as our new products (web based focus groups, content management tools and security tools) to exising customer base. Increase revenue by 21% during 2009 recession.

•Experienced with all aspects of inside and outside sales contacts. Responsible for 300+contacts per month.

•Developed direct marketing e-mails and phone scripts, resulting in a 4% sell rate.

•Hit sales goals of 105% of budget for every quarter with the company.

•Prospect for new clients via internet searches, web site searches, cold calling, customer referrals, networking, follow-up to direct mail/e-mail and sales leads resulting in 55 new customers.

OCT 2005 – JUNE 2007 DATALAN INC. WHITE PLAINS, NY

ACCOUNT EXECUTIVE

•Responsible for sourcing and contacting companies in order to assess what needs they may have for customized MicroSoft Solutions and selling them solutions tailored to their needs. This is accomplished via various direct marketing methods .

•Closing sales over the phone or in person.

•Consistently meet monthly quotas for sales.

•Maintain companywide database of current and potential customers.

•Respond to RFP’s and RFI’s

AUG 2004 - OCT 2005 MEDIASURFACE INC. STAMFORD, CT

INSIDE SALES EXECUTIVE

•Responsible for sourcing and contacting companies in order to assess what needs they may have for Web/ Intranet Content Management Solutions.

•Contact Senior Executives of identified companies to set appointments for the team of 10 outsides sales representatives. Met monthly goals of appointments set every month of employment.

•Creation and maintenance of company wide database of current and potential customers.

•Supported sales and marketing staff with RFP’s and proposals.

MAR 2003 – AUG 2004ICON INTERNATIONAL, INC. STAMFORD, CT

SALES SUPERVISOR

•Trained research analysts to find distressed assets and other business strategies.

•Train new employees in contact strategies for large and small companies by division, as well as finding key leaders to contact.

•Responsible for staffing the department and overseeing all work done by analysts.

SALES ANALYST

•Responsible for contacting various companies to identify unused or excess inventory that may be eligible for barter.

•Maintain contact with existing clients for new inventory options.

•Contact Senior Executives of identified companies to set appointments for the outside sales staff.

•Consistently meet sales/contact goals of 2 assets and one appointment set.

AUG 2002 – JAN 2003 LLOYD STAFFING FAIRFIELD, CT

ACCOUNT EXECUTIVE

•Responsible for cold-calling to increase business accounts for both permanent and temporary placements.

•Called existing accounts to assess their current staffing needs and developed plans to meet those needs.

•climate to ensure effective temporary and permanent placements.

•Develop tracking methods for sales calls and future follow-up calls to clients.

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FEB 2001 – MAY 2002VERIZON INFORMATION SERVICES, INC. PURCHASE, NY

TELEPHONE ACCOUNT EXECUTIVE

•Responsible for developing sales strategies for creative and direct advertising to new and existing customers for phone books and SuperPages.

•Utilized market research and competitive analysis to create customer/industry specific ads for both print and SuperPages in order to maximize sales impact.

•Won performance award for exceeding sales objective by 17.21% during the 2001 Rockland County campaign.

MAR 1998 – JAN 2001METROPOOL, INC. STAMFORD, CT

REGIONAL MANAGER– WESTCHESTER AND PUTNAM COUNTIES

(Promotion effective January 1999)

•Marketed alternative transportation options to corporations of all sizes.

•Tracked corporate transportation needs and matched those needs with MetroPool programs.

•Helped individuals find transportation solutions via mass transit, ridesharing (carpool/vanpool) and alternative work arrangements (e.g. telecommuting).

•On-site promotion of MetroPool programs in conjunction with Westchester DOT.

COMPUTER SKILLS:

Windows (3.1,95,98,2000, ME, & XP), MS Office including, Word, Excel, Lotus Notes and various Internet applications. Proficient with GEOMATCH

EDUCATION:

NORTHSHORE COMMUNITY COLLEGE, LYNN & BEVERLY MASS. CAMPUSES

Completed two years of the requirements toward a BA Degree during 1989-91.

PROFESSIONAL TRAINING

Verizon Sales Training Program

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