Merch, Sales, Management
Resume:
Felecia Frances Stewart
***********@****.***
SUMMERY OF EXPERIENCE
Total 31 years. Concurrent years; retail 17, management 8, government 5, restaurant 2, administrative 2, and contracting 1.
WORK EXPERIENCE
SPORTS AUTHORITY Largo, MD US
04/2011 - 10/2011 Hours per week: 35
MERCHANDISER/CUSTOMER SERVICE AUTHORITY
Ensure daily merchandise flow from the truck to the backroom to the sales floor. Execute company visual merchandising standards and plano- grams. Assemble and set up merchandise displays. Replenish and straighten merchandise to ensure sales floor is always in order and full, Execute and monitor price changes. Address asset protection issues that may occur in the department. Familiar with company Customer Service policies, including responsibility to aid customers with assistance with merchandise. Other duties as assigned to sales floor. I also have received several customer satisfaction letters.
BATH AND BODY WORKS Laurel, MD US
05/2008 - 03/2009 Hours per week: 40
CO-MANAGER
Responsible for all aspects of Co -Managing a single retail store. Had complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Developed and executed short and long-term plans to achieve goals in support of District /region strategy. Ensured the maintenance of expected operational and merchandising standards. Ensured staff maintains store presentation and supported brand consistency. Provided effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handled store level loss prevention issues.
TARGET STORES Greenbelt, MD US
09/2007 -03/2008 Hours per week: 40
DEPARTMENT TEAM LEAD
I have lead and coached teams on ways to increase sales. Actively participated in the performance management process, Drove proactive guest service (Can I Help You Find Something). Lead teams that provide fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor teams. Helped to keep the Target brand experience consistent, positive and welcoming for guests.
BURLINGTON COAT FACTORY Greenbelt, MD US
04/2007 - 09/2007 Hours per week: 40
DEPARTMENT MANAGER
As part of the store management team, I was responsible for managing a department within a store. Responsibilities included training, loss prevention, ensuring a high level of customer service and maintaining the appearance of the department and store. Managed the merchandising efforts for the department to maximize sales and profit by identifying sales trends and making recommendations. Focus was on customer satisfaction through knowledge of the product line and the ability to assist with product selection.
LOWES HOME IMPROVEMENT New Carrolton, MD US
08/2003 - 04/2007 Hours per week: 40
DEPARTMENT TEAM LEAD
I was responsible for overall sales, merchandise maintenance, and supervision of the hourly associates and specialists in the assigned departments. I maintained departments according to company standards, maximized sales of department products. Made recommendations to the Zone Manager to improve and enhance company merchandise and operational policies and procedures. Provided and ensured quick, responsive friendly, customer service. Responsible for opening and closing activities as scheduled.
EDUCATION
CALVIN COOLIDGE HIGH SCHOOL Washington, DC US
Graduated
PROFESSIONAL REFERENCES
Ms. Phebe- Bath and Body Works
301-***-**** Store Manager
Mr. James- Sports Authority
301 - 333-3737 Store Manager
Mr. Thomas Lowes Home Improvement
301-***-**** Zone Manager
Yolander Coleman Target Stores
240-***-**** Team Lead
REFERENCE TYPE PERSONAL
Kimberly Coy Department of Agriculture
301-***-**** Specialist
********.***@***.****.***
COMPUTER AND EQUIPMENT
Microsoft Office 2007 Excel and Word.
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